Hello, Mark. Let me extend a warm welcome to you in our Community forum. We are always here to assist you with any QuickBooks-related concerns. 

I'd like to know what exactly is bothering you. I can provide the information and support you need based on your situation.

However, if you're comfortable talking with our Live Support Team, please follow the steps below on how to contact them:

1. Sign in to your QuickBooks Online company.
2. Click the Help (?) icon at the top right.
3. Enter your concern, then hit Let's talk.
4. Choose Contact Us to connect with a live support agent.
5. Select Start a chat with a support expert or Get a callback from the next available expert.

You can also dial the number on this link: QuickBooks Online Support. 

Based on the thread, you have joined the conversation about using QuickBooks Online to manage invoices and payroll. For future reference, you might want to look at the following articles:

• Create and run your payroll
• Manage invoices

If you have further questions about QuickBooks-related concerns, don't hesitate to click the Reply button below or post in the Community. I always look forward to assisting you. Take care!

I need a copy of my 2022 W-2 

Hi there, Leyla. 

Thank you for dropping by here in the Community space.  I'm here to guide you on how you can get a copy of your W-2's. 

You can access the previously filed W-2s directly from your archived forms.

Here's how:

1. On the left navigation bar, click Taxes.
2. Go to the Payroll Tax tab.
3. Go to the Filings tab.
4. Scroll down and click Go to archived forms.

Also, we've gathered answers to frequently asked questions about the annual form. I've attached an article you can use to learn more about how to handle Form W-2 in QuickBooks: Print your W-2 and W-3 forms.

Please let us know if you have additional payroll or QuickBooks concerns. We're here to respond and help as soon as we can. Have a good one and take care always!

The wrong amount was put on my W-2 form for my federal deduction it does not match up with my last paycheck

Need to speak to a live person [Remove]

@Postma345   Feel free to follow ANY of the steps already posted throughout this thread, to get the help you need.  

Just an fyi, posting your phone number here will only result in getting a call from a scammer.  

No one legit will call you.  

Good luck. 

Hello there, @Postma345. I'm here to help you speak to a live person via QuickBooks Online (QBO).

In QBO, you have to initiate a call or chat request to connect with our phone support team. To do so, refer to these steps:

1. Click the Help menu and select the Search tab.
2. Then, click Contact Us.
3. From there, enter a brief description of your concern and select Continue.
4. Next, choose either Get a callback or Start a message.

For reference, please read this article: QuickBooks Online Support.

On the other hand, you can also contact them via a web browser.

I'm just around the corner to provide additional assistance if you have other QBO concerns. Please don't hesitate to leave a reply below. Have a good day ahead and stay safe. 

I updated my quickbooks but my payroll is still not on

I signed in but cannot see any data

I'm here to ensure you can view and access your QuickBooks data, derek.

May I know which data in QuickBooks Online tabs are missing? Adding additional details will help provide accurate steps to fix this. 

Meanwhile, let's ensure you use the correct login credentials and choose the right QuickBooks Online account. These could be the reason you're unable to see your data. 

If the issue persists, I recommend logging into your QuickBooks Online account via a private window. It is a good place to determine if this is a browser-related issue. Here are the keyboard shortcuts: 

• Safari: Command + Shift + N 
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + N

Once signed in, check if you're able to view your data. If so, let's clear the browser's cache to ensure the program performs efficiently. Otherwise, you can use other supported browsers. They also provide the best and most secure experience with QuickBooks. 

If you're using the mobile app version, I suggest clearing the app data. These are junk files stored in the app that can cause unexpected behavior when performing tasks. There are two places to clear app data and remove cached data:

In the QuickBooks Online app:

• Android: From More Options ⋮, select Settings, then click Refresh Data. Choose Yes.
• iOS: Go to Menu ☰, Click Help & Feedback, and select Refresh Data. Then, click Refresh.

In your device Settings:

• Android: Go to Settings, select Apps (varies by device), and choose the QuickBooks app from the list. Then, select Storage and select Clear data.
• iOS: From your device's Settings, select Setting General iPhone Storage and choose the app. Then, select Offload App.

Additionally, I've added these resources that'll help you track and manage your sales and expenses transactions to ensure your record is accurate:

• Sales and Customers
• Expenses and Vendors

Please keep us posted if you need additional assistance managing your QuickBooks account. We're always here to help you out.

Is there anyone that I speak to

@Herm2   I'm assuming that since you have commented on a QBO thread, that you  use QBO.  

That said, you have to request a callback or chat.  

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select either tab to get started:
   • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
   • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
     • Start a chat with a support expert.
     • Get a callback from the next available expert.
     • Ask the community to get help from businesses like yours.

Support Hours

Plus, Essentials, Simple Start M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT
Advanced, any time, any day

Good to see you here in the Community forum, @Herm2. It's my pleasure to help you with any concerns you may have with QuickBooks.

I'd love to help you achieve your goal but would you mind telling me more about it? I'd appreciate any additional details that you can provide so I can help you out. Other members of the forum can also see this thread and share their help as well.

In the meantime, follow these steps on how to reach out to our Customer Support Team:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Go to the Help (?) menu.
4. Select the Search tab.
5. Click the Contact Us button.
6. Enter a brief description of your concern in the What can we help you with? field.
7. Select Continue.
8. Choose a way to connect with us (Send a message or Get a callback). 
   

Here's an article to get more information on their contact details: QuickBooks Online Support.

You'll want to check out our articles to help you with future tasks and tips when using QBO: Help Articles.

Please reply below to share more details or let us know if you're able to speak with one of our support agents. The Community is always here if you need anything else. Take good care.

I need the email from you for my company to sign me up for access to get paid.  

I need the email sent to me so I can registerand log in.

Hello there, @Dayna.

I'm here to help you locate the email and provide the steps to route with our support team.

To help us provide a more precise resolution, could you please share more details about the email you're expecting?

In the meantime, I recommend checking a few specific folders within your email service:

• Spam/Junk Folder: email providers mistakenly mark legitimate emails as spam.
• Deleted Items/Trash Folder: emails that are accidentally deleted go here.

Moreover, you can refer to the steps above on contacting our support team or go to this article: Contact Payroll Support, click QuickBooks Online Payroll, and navigate below the Chat with us online section for the phone number you can call.

Additionally, you can run payroll reports to get a comprehensive overview of your business' finances.

Please let us know if you have any other questions or need further help with your email or QuickBooks access. We are here to support you in any way we can.

can't get into payroll 3 phone calls getting bounced around case # 15124407207. can you please get this Stright?

can't get into payroll 3 phone calls getting bounced around case # 15124407207. can you please get this Stright?

It's concerning when you're unable to get a response from our customer support team, @232287.

Upon checking, I see that you raised a similar concern, and my colleague has provided a suggested resolution. You can view her response here: https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-i-would-like-to-speak-with-a-li....

We'll also appreciate your patience as our payroll team is currently experiencing a higher than usual volume of inquiries. Rest assured, our team is committed to providing you with the best support possible and address each request.

Additionally, here's an article containing the list of payroll reports you can run in QBO to obtain helpful insights on your business and employees: Run payroll reports.

Let us know in the comment section below if you have any urgent questions concerning payroll. We'll do our best to answer them. Stay safe.

We changed from a yearly subscription to a monthly subscription. Now it says we can't download information from our bank for accounting purposes as we must renew our subscription. Please HELP. Can't get through the AI operator. Need a LIVE PERSON to help walk us through this. Thank you. 

Thank you for participating in this discussion, Global. I understand you're having trouble downloading your bank information after switching from a yearly subscription to a monthly one. I recognize how crucial this is for your accounting processes, and I'll direct you to the appropriate support.
 
In QuickBooks Online, you may reach the Customer Support team whenever you need assistance navigating the program or other related concerns. They have all the essential tools to assist you thoroughly in getting back to your different business tasks. Here's how:

1. Log in to your QBO account.
2. Click (?) Help button at the top right corner.
   
   
3. Click the Search tab and key in your concern.
   
   
4. Select Contact Us.
   
5. Choose a way to connect with us: select Start a Chat or Get a Callback.

For details on our support hours, please refer to this article: QuickBooks Online Support.

Additionally, you can share your concerns here in the Community. Could you please provide more information about the specific error message you encounter when attempting to download your bank information? This additional context would be invaluable in helping us diagnose the issue more accurately.

Furthermore, refer to this article for comprehensive guidance on account management: Manage your Intuit Account online. This article provides detailed instructions on essential tasks such as updating personal information, modifying passwords, and configuring security settings.

Should you need any additional assistance in the future, please know that our support team and community are always here to help. Your satisfaction and the smooth operation of your business is our top priority.

@Global Focus  

QB Online or QB Desktop?