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Level 1

New Desktop Install - Small blank window pops up

I just got a new computer and installed Quickbooks Pro 2016.  Quickbooks works fine as far as I can tell, but I have an extra blank window pop up that I can't get rid of.  If I close Quickbooks, it closes too.  What is this box, and how to I get rid of it?  It's driving me nuts!

 

 QBwindow.png

Solved
Best answer 12-16-2018

Best Answers
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QuickBooks Team

New Desktop Install - Small blank window pops up

Hi there, martywestra.

 

Let's repair your QuickBooks to remove the blank screen. This process helps resolve program-related issues like the one that you're having. Check out this guide article on how to do that: Repair QuickBooks Desktop

 

After the repair, restart your computer and log back in. Then, check if the screen is no longer there.

 

Reply to this thread if you need anything else. 

View solution in original post

2 Comments
Highlighted
QuickBooks Team

New Desktop Install - Small blank window pops up

Hi there, martywestra.

 

Let's repair your QuickBooks to remove the blank screen. This process helps resolve program-related issues like the one that you're having. Check out this guide article on how to do that: Repair QuickBooks Desktop

 

After the repair, restart your computer and log back in. Then, check if the screen is no longer there.

 

Reply to this thread if you need anything else. 

View solution in original post

Highlighted
Level 1

New Desktop Install - Small blank window pops up

I actually shut off some trackpad functions, and I think it went away.  I didn't spend much time testing it before I did a repair on it just in case.  I haven't seen the window since.  One of the two procedures fixed my issue.  

 

Thanks!

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