I'm here to help you bypass the problem you're facing when generating an invoice, Dmatoski.
Please know that invoice links do not have a specified expiration period, and only payment links do. Invoice links remain active until the invoice is paid or voided.
That said, may I ask when did you encountered the link expiration error? Is it during the process of creating the invoice link, or is it after sending the link to your customer? Any additional information or a screenshot could help us determine the root cause of this matter and provide an accurate resolution.
While waiting for your response, I'll outline some troubleshooting procedures to fix this issue. To start, kindly sign out and log in again with your QuickBooks account. If you receive the same error, open your account using a private browser to narrow down the result.
Refer to these keyboard shortcut keys to proceed:
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + N
- Google Chrome: Ctrl + Shift + N
- Safari: Command + Shift + N
If you can seamlessly generate the invoice or process the link using the private session, revert to your standard browser and clear its cache and cookies. This method helps the platform regain its full functionality by eliminating outdated browser utilities. If the issue persists, I recommend using another support browser.
Finally, I've added these articles that can help you maximize your invoice experience in the platform:
Once you're ready to add more details about your concern or have additional questions about managing an invoice and its link, hit the Reply button. Rest assured, we'll get back to you afterward.
