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Level 1

New Item dialog box moving

I have had a problem with dialog boxes moving every time it opens.  Eventually it runs off the top left corner of the screen if you fail to pull it down.  My new item box is now far enough off the screen that I cannot see the top bar to be able to pull it back down.  Has anyone else had this problem? How do I fix the moving problem and how can I get the box back now?

4 Comments 4
QuickBooks Team

New Item dialog box moving

Happy to have you here in the Community, @StoreyM. I can help you with fixing your displays in QuickBooks Desktop (QBDT).


To sort out this matter, we can run a QuickBooks Tool Hub. This helps fix common errors. To use the tool hub, you must first close QuickBooks. Then let’s proceed with downloading the program to your computer. Here’s how:


  1. Close QBDT.
  2. Download the most recent version of the QuickBooks Tool Hub. Save it somewhere you can easily find it (like your Downloads folder or your Windows desktop).
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. Double-click the icon on your Windows desktop to open the tool hub once the installation is complete.


Once done, we can then proceed to the steps to fix common errors by running a Quick Fix my program. QuickBooks will shut down any open background processes as a result of the Quick Fix. It will make a quick fix to your program. I’ll show you how:


  1. Select Program Problems from the QuickBooks Tool Hub.
  2. Select Quick Fix my Program.
  3. Open your data file in QuickBooks Desktop.


If something went wrong during the installation of QuickBooks, it may cause issues when you try to utilize it. To resolve typical installation errors, use the QuickBooks Install Diagnostic Tool. You can refer to Solution 2: Run the QuickBooks Install Diagnostic Tool from this article: Repair your QuickBooks Desktop for Windows.


Let me know if you need further assistance with your displays. The Community always has your back. Have a great day!

Level 1

New Item dialog box moving

This did not fix my problem.

Level 1

New Item dialog box moving

This did not fix my problem



New Item dialog box moving

I appreciate the quick response, StoreyM.


Since you've tried all the possible steps to fix your issue with the item dialog box in QuickBooks Desktop (QBDT), the best thing to do here is to contact our Customer Care Team. This requires a thorough investigation from our technical support so they can work on this in a secure environment as well.


Please take note that our support hours for QuickBooks Desktop Pro, Premier, and Plus start from M-F 6 AM to 6 PM. For QuickBooks Desktop Enterprise, we're available any time, any day.

  1. In your QuickBooks Desktop program, go to Help QuickBooks Desktop Help.
  2. In the Have a Question window, click the Contact Us link at the bottom.
  3. From the Contact Us page, select any topics.
  4. Under Here's how to connect with a QuickBooks expert section, click the Start a Message or Get Phone Number button.

You can also get our direct phone number on this link: Contact QuickBooks Desktop support.


Leave a reply on this thread if you have any other questions or concerns. I'm always here to help. Take care and stay safe.

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