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bob127
Level 2

New Quickbooks server - cannot retrieve attached documents from company file

So we recently moved our QB company file to a new server. Now we can't seem to access any of our attached documents in the Customer Center. Attached is a screenshot. Are there other files that need to be moved over in order to access this? Any help would be greatly appreciated. Thank you in advance!

 

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Solved
Best answer July 15, 2020

Best Answers
Fiat Lux - ASIA
Level 15

New Quickbooks server - cannot retrieve attached documents from company file

Go to menu Company > Documents > Repair Attached Document Links

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3 Comments 3
Fiat Lux - ASIA
Level 15

New Quickbooks server - cannot retrieve attached documents from company file

Go to menu Company > Documents > Repair Attached Document Links

bob127
Level 2

New Quickbooks server - cannot retrieve attached documents from company file

Thank you. It worked!

Nick_M
QuickBooks Team

New Quickbooks server - cannot retrieve attached documents from company file

Hi bob127.

 

I'm glad to see you were able to find the answer to retrieve your documents. If you have any other questions, don't hesitate to post here in the Community. 

 

Thanks for your time and have a nice afternoon!

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