New user cannot receive invite emails

Inviting multiple users to your QuickBooks account streamlines workflows and allows different individuals to handle specific areas of the accounting process, PAJonesCPA. I'll ensure your user can find and accept the invite.

There are several causes of why a particular user didn't receive an email invitation. I've listed them below:

• The invitation is filtered into the recipient's junk or spam email folder.
• The newly added user doesn't have an Intuit account.
• The recipient's email servers may be blocking or rejecting the invite.
• The invitation has already expired. Email invites expire 48 hours after sending it.

I'm here to share the necessary troubleshooting steps to rectify this.

First, I recommend asking the recipient to check their junk or spam email folder. If they locate the invite and it's already 48 hours, send a new one.

Otherwise, ensure the email recipient has an Intuit Account. It helps prevent the invite from getting flagged as spam. You can share this article with them for the detailed steps: Add and use an Intuit account.

Once ready, follow the steps below to resend the invite:

1. From the Gear icon, select Manage Users.
2. Find the user you need to invite again. Review the email and ensure it's correct.
3. Hit Resend invite in the Action column.
4. You can also delete their name from the list and add them again.

If the resend option is unavailable, it indicates they have accepted your invitation and set up their login credentials.

In case they still don't receive your email invitation, it's possible that their mail servers block emails from Intuit or tag them as spam. Please provide this article to them to fix this: What to do if invited users did not receive your email invitation in QuickBooks Online.

Additionally, you can run an Audit log report in your QuickBooks account to monitor the activities in your books, see the users that made changes to your books, and what they did.

This thread is always open if you need additional assistance adding users and determining what access role you can give. I'm ready to help you out.

I am having the same problem and these suggestions have not worked.

Hello, @SBH14. Let me provide some troubleshooting steps for your new user to receive the email in QuickBooks Online (QBO).
 

Since the problem continues even after following the suggestions in this thread, have your new user perform basic browser troubleshooting methods.
 

Here's how:
 

1. Relaunch web browser.
2. Open QBO account using a private browser.
3. Clear cache.
4. Add Intuit as a trusted site.

Additionally, if there's a need for you to assign a new primary admin in the future, you can bookmark this article: Change the primary admin user in QuickBooks Online.

If you have follow-up questions about sending invitation to your new users, you can always leave a comment below. Your thoughts are valuable to us. Have a good one.