I recognize the importance of completing your accounting tasks on time, particularly in creating estimates through the mobile app. Skottydawg. Let me route you to the appropriate channel so this can be sorted out promptly.
When you're still having issues adding estimates in the mobile app, I recommend contacting our support team. They'll conduct further investigation into this unusual behavior and help implement the permanent resolution.
If you're currently using an iOS device, there's an ongoing investigation similar to the one you're encountering. Make sure to inform our QuickBooks Online (QBO) Care Team so you can be included in the notification list for impacted users. You'll receive email updates once there's any development of the issue.
To get the contact details:
- Tap the Help icon in the upper right of your company to display the support window.
- In the Assistant tab, enter a brief description of your concern in the Type something bar and click the Get help from a human link to see more options.
- Choose Chat to initiate a conversation and Callback to speak with an agent.
Browse through this article to learn the support hours and types: QuickBooks Online Support.
In the meantime let's log in to QBO using a browser and create the estimates from there. In the future, follow the solutions in these links to troubleshoot mobile app issues, and manage customers and sales transactions:
I appreciate your patience while we're working through this. Don't hesitate to visit the Community again if you have any sales-related concerns or questions about QuickBooks. I'll get back to make sure you're well taken care of.
