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Bay Realty
Level 1

Numerical Order Broken

Numerical order seems broken in the customer center.

See attached photo.

3 Comments 3
QuickBooks Team

Numerical Order Broken

Hi Bay Realty!

Welcome to QuickBooks Community. Thank you for attaching a screenshot. Let me assist you and explain the numerical order in QuickBooks Desktop.

The numerical order in the Customer Center is working as designed. Those with special characters will be at the top, followed by numbers in ascending order. But it will be also dependent on the next digit rather than its value.

I also added this link if you need detailed steps on how to track customer transactions: Get started with customer transaction workflows in QuickBooks Desktop.

Please leave a comment if you require additional assistance in dealing with your clients. Thanks!

Bay Realty
Level 1

Numerical Order Broken

If this is intended, how do I sort by numerical order of the whole number, not by each digit?


Numerical Order Broken

Hi there, Bay Realty.


QuickBooks Desktop sorts the customer list by numerical order. If you have new customers, the system will put them at the top.


All you need to do is resort so it will revert the default order. Here's how:


  1. Go to Customers from the top menu. 
  2. Select Customer Center.
  3. Click a customer name. 
  4. Choose Re-sort List.
  5. Hit OK to confirm. 


I'm adding this link to learn more about this process: Re-sort lists in QuickBooks Desktop. It helps fix when there's an issue on your list.


If you prefer a Hierarchical View, select it from the customer list. This way, the program will stay on your preferred view. 


Also, make sure to keep your QuickBooks updated so the system will have up-to-date fixes. Check out this link to see the latest update: Learn how to keep your software up-to-date.



Let me know if there's anything else you need by commenting below. I'll stay around whenever you have follow-up questions about the numerical order on your customer list.

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