Thank you, @Brandi_NLA, for expressing your concerns in our Community forum. I'd be pleased to give you precise details regarding your client's QuickBooks Desktop version.
There should be compatibility between QuickBooks Desktop and the accountant's copy. Thus, both of you should use the same QuickBooks versions. As Fiat Lux - ASIA suggested, you could offer that they purchase a one-time license that is equivalent to your version, or you can install a QuickBooks Desktop that is identical to their version.
Please be aware that you cannot access a company file in an earlier version of QuickBooks once it has been opened in a newer version.
To know more about the limitation of Accountant's copy in QuickBooks Desktop, please read this article: Use the Accountant's Copy.
You may want to suggest your client upgrading their QuickBooks Desktop 2020, especially that there is a QuickBooks Desktop service discontinuation after May 31, 2023. This indicates that QuickBooks Desktop for Windows 2020 will no longer offer access to add-on services.
Check out the articles listed below for information to gain more knowledge about the company file and prevent errors and mistakes in the future:
You can also provide them with this resource for comprehensive information if they want to upgrade their QuickBooks Desktop 2020: Upgrade QuickBooks Desktop Pro Plus, Premier Plus, or Enterprise.
The Community is available 24/7. If you require any additional information regarding the suitability of both of your QuickBooks versions, kindly click the Reply button below. Keep safe!
