I signed up for Online Advance. The salesperson said there was a team that would do the migration for me in 2-3 days. Need to say 1. That DIDN'T happen. I tried to call the support line and after wasting 11 hours of my time waiting around for them to tell me that I do the migration myself, that there is not a migration team for advance, having the online support guy disconnect the connection intentionally, at 11 days my files were not converted. I tried to reach out to [email address removed], with no response, trying to reach out to my salesperson, again no response. All I got was the support people telling me that is not a service that is offered. Due to a limited number of customers that you can enter in the desktop version, I have no option but to move online and for what I do, the option I have is for Advance. I was told by all the support people I talked to that they would help me migrate my data. My question is why would I waste my time when the service is free for them to do it. It seems that the support team and salespeople need to talk. After wasting 11 hours of my time on hold, being told all kinds of things, I canceled my subscription, the problem is I am reaching my limitation with my desktop. No one can tell me why after 11 days my file was not converted as promised - the online salesperson was not responsive - the [email address removed] was not responsive and the support people were less than helpful and wanted me to do the work myself. So who do I send the complaint to?????????????? FYI when you buy the desktop version, it doesn't tell you there is a limit on the number of customers/vendors you can add.
Why do you need help to convert your QBD file to QBO? Did you encounter any issue?
Afaik, they only offer free migration assistance from QBD to QBO Essentials, Plus, or Advanced until a certain date through the ProAdvisor program.
I know this hasn't been an easy process for you, pennysmoon. This isn't what I want you to experience with our support team.
Let me make it up to you by making sure you're able to send a formal complaint.
I know you've already contacted our support multiple times, but I'd still recommend reaching out to them again. They can assist you in submitting a formal complaint. This way, they can further investigate it and forward your feedback to the Customer Service Department.
Additionally, I've included an article that'll help you learn more about the maximum number of list entries you can make in QuickBooks Desktop. This way, you'll be able to properly manage your company data: List Limits and Custom Fields.
I'll be around to help if you have other concerns, pennysmoon. Keep safe always!
For Online Advance - it is a free service that they provide (or should I say the Salesperson said but support says something else). Why should I do the work, if they will do the work for me? I have a full-time job and full-time business, so if someone else can do it, and free up my time, it makes more sense.
After 11 hours of talking to your support team with no resolution to my problem, it still didn't resolve my issues to but to call the department that has cause so many headaches and wasted so much of my time.
For your reference
If you still prefer to purchase and manage your QBO account yourself, you will need to either migrate your data yourself or purchase a third-party migration service.
Qbooks support is almost non-existent. There is no number to call and when I enter my phone number to get a call back, it never happens. The last two times that I tried no one called me back. EVER. Why isn't there a reasonable way to get support...I am mostly disgusted with Qbooks Online Payroll and the Time feature. We pay quite a bit of money for Qbooks Onllne and Payroll/Time. And then I cannot even review Qbooks anywhere. You all are unconscionable. Crooks, really. I am on the search for a different solution. Access to support is more and more difficult.
I am an independent bookkeeper and have all of my clients on Qbooks Online. I want out!!!!
I already tried that...the customer support person that helped me did not have the answer to that question as to how to lodge a complaint. You avoid contact no matter what. This is not right and I hope customers go elsewhere in droves. Unconscionable to charge so much and then make it impossible to get answers.
@gerardspaella They have made it so you can't file complaints. You can never get a "Manager" or "supervisor". All you can do is put your complaints on Google or with the BBB. At least complaints there are seen by others, who hopefully won't sign up.
What kind of problem did you encounter?
Hi i have recently signed up to quickbooks online payment to received credit card payments. our client has made the payment april 20th. we are now may 15th and the funds are still not deposited in our account there has been 3 requests for documents the latest was asked last week which is much longer than there stated 48 hours to respond. I ahev called on several occasions and was told not to worry the money is being transferred to my account which is complete bs. I must say im very dissapointed in the customer service ive had an employee pretend to be the manager as you cannot speak to any manager over the phone, he put me on hold for 30 min and pretended he was a manager. I really dont know what to do at this point but very dissapointed in qb customer service
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