Welcome to the Community, @tangletownpost.
QuickBooks Online (QBO) prompts users to the new invoice interface to improve user experience when managing sales forms. With this update, the customer's email address was removed without the ability to add this back. However, switching back to the old invoice layout to have this feature back is possible if you're using QBO Plus and Advance.
On the other hand, if you want to keep the updated layout and the customer email address field together, I recommend sending feedback directly to our product development team. They might include your suggestions when working with future updates.
Here's how:
- Head to the Gear icon.
- Select Feedback.
- Share your comments or product improvement ideas.
- Click Next to submit.
You can visit this website to stay updated with your product requests: Customer Feedback for QuickBooks Online.
Moreover, you might want to review this article for guidance once you're ready to record customer payments: Record invoice payments in QuickBooks Online.
Please keep us posted if you have additional questions when managing your invoices or other related concerns in QuickBooks Online. We are always willing to assist you.
