Online Payroll Conversion

Hi there, Mpad1. The type of QuickBooks payroll product available to you depends on your subscription: whether you have a standalone payroll or a QuickBooks Online (QBO) payroll bundle.  

If you are using a standalone payroll, please note that we cannot merge the two products, as each payroll subscription has a unique entity linked to a specific Company ID.

To ensure you can keep the payroll account that is correctly integrated with your primary QBO company file. I recommend contacting our live support team for further assistance.

Here’s how you can reach support:

1. Go to the Help icon on the top menu.
2. Select the Search tab and enter your concern. For instance, enter help.
3. Click the Contact Us button and choose between Chat or Callback to connect with us.

To ensure timely assistance, please check our support hours.

Feel free to reach out if you need any more help with QuickBooks.

Yes I’m aware. When it was sold to me I asked that question specifically and my sales rep lied to me so now I have two separate payroll accounts. My question is for record keeping purposes if it’s best to retain both accounts till year end. Or manually input historical check data into the new payroll account. 

Yes I’m aware. I asked that question specifically when I purchased and the sales rep lied to me so now I have two separate payroll accounts. I have been talking to your reps for two weeks now. My question is solely for record keeping. Would it be best to retain both payroll accounts till year end or add historical data to new payroll account and use that one. 

We appreciate you bringing this to the Community, @Mpad1. Your efforts in keeping your payroll records accurate is really commendable. Deciding whether to keep both until the end of the year or to choose just one will not impact your records or totals.

You can manually enter the 2026 paychecks into the original QBO Payroll account since we are still in Q1 2026, then cancel the newly created payroll account to avoid double charges.

However, I recommend reconnecting with our colleagues on the QuickBooks Live support team as they have the appropriate tools to transfer payroll data on your behalf, ensuring that everything are transferred accurately.

If you have any other concerns or need assistance with QuickBooks, we’re always here to help.