Open Purchase Order shows Zero Balance

Hello, NextgenBuildingCo. 

Thank you for reaching out to the Community. I'm glad to help you understand the possible reasons why an open purchase order may show a zero balance in QuickBooks Online. 

Firstly, a purchase order may show a zero balance if all the items included have been fully received and invoiced. This means that all the goods or services requested in the purchase order have been delivered and paid for. Once an order has been fully received and invoiced, the balance on the purchase order will be zero since there are no outstanding items left to be received or invoiced. 
 

Secondly, a zero balance on an open purchase order could be due to partial receipt and invoicing of some items. In this case, some items included in the purchase order have been received and invoiced, while the remaining items have been canceled or deleted. As a result, the balance will still be zero on the purchase order. 

Thirdly, discrepancies in the quantities or amounts entered on the item receipts or bills can affect the balance of the purchase order. Double-checking that the quantities and amounts are accurate can help to avoid such discrepancies. 

Lastly, any manual adjustments made to the purchase order balance or changes made to the associated transactions can result in a zero balance. Hence, it's important to review the item receipts, bills, and payments related to the purchase order to determine why the balance is showing as zero. 

Also, If you're looking to check the balance of a purchase order, it's important to note that the Vendor's Transaction List may not provide the most accurate or comprehensive information. Instead, it would be more helpful to have a dedicated feature that allows you to view the PO balance directly within the Vendor's Transaction page.

This would eliminate the need to run a separate Purchase Order Report, saving you time and effort. By having the PO balance readily available on the Vendor's Transaction page, you can quickly and easily ensure that everything is in order without navigating multiple pages or reports.

If you're still facing the same issue, I suggest reaching out to our Customer support team for further assistance in resolving the issue. You can do so by following these steps:

1. Click the Help (?) icon.  
2. Choose Contact Us. 
3. Enter a brief description of your situation in the What can we help you with? area, then click Let's talk. 
4. You'll be presented with a few options for connecting with Intuit. Select Get a call or start a chat.

To ensure you get connected to our support team on time, please check the available time slots for QuickBooks Online Support. 

Additionally, I'm providing you with a reference guide on how to add an accepted purchase order to a transaction for your vendor. This guide includes detailed steps to record these transactions, and it will help manage your purchase orders: Add purchase orders to expenses, bills, or checks in QuickBooks Online. 

Please keep in touch with me should you need any further assistance regarding managing your POs or have follow-up concerns about QuickBooks. The Community and I are always here to support you. Have a great day ahead.

Thank you for the response. I understand the Vendor's Transaction List would not be the appropriate place to view the balance of the purchase order. It would be helpful to view the PO balance somehow on the Vendor's Transaction without running a special Purchase Order Report.