@gazala 

We need some data from your end. Check our profile name and send your business email address in a private message to us. We will forward it to the app developer.

how can we organize a class action lawsuit?? How to we get the word out before this horrendous company gets away with more lies?

@Scammedbyintiut 

THIS WOULD BE NICE. BUT CROOKED INTUIT MAKES SO MANY BILLIONS FROM ALL OF THEIR CONTINUES NEW WAYS TO PROFIT FROM THEIR USERS THAT THEY MUST HAVE A NETWORK OF ATTORNEYS WORKING ON THEIR "USER POLICIES" SO THAT THEY ARE BULLETPROOF TO LAWSUITS.

USERS HAVE TO REALIZE THAT CROOKED INTUIT QUICKBOOKS IS NOT THEIR BEST OPTION TO RUN THEIR BUSINESSES AND MOVE TO ALTERNATIVESCOMPANIES.  

We understand that every penny counts when running a business, @Upset User.

This is not the service that we want you to experienced especially in this unprecedented times. Also, it seems that you've posted twice with the same concern. My colleague, @Mark_R, shared a response about your ACH payments concerns. You may visit this link: https://quickbooks.intuit.com/learn-support/en-us/payments/re-quickbooks-online-eliminating-the-50-f....

Lastly, please know that Intuit doesn't take this processing fee increase lightly and we know that this has an impact on our users. With that being said, you may browse these articles about the common question about ACH Payments: 

• QuickBooks Payments FAQ
• What are contactless payments?

Let us know if you have other questions or concerns. I’d be assist you to discuss further. Keep safe always. 

@IamjuViel 

Yes I saw it, thank you. That reply it is like all other "Quickbooks Team" replies, it is all the same toxic diarrhea, scripted b.s.  

https://quickbooks.intuit.com/learn-support/en-us/payments/re-quickbooks-online-eliminating-the-50-f...

Quickbooks: I am a looooong time user and I will be looking into other ways to process my client payments. Jumping from 50cents per transaction to 1% is absolutely ridiculous.  You will keeping pushing around small businesses and the smart ones will find viable alternatives, taking our clients and our business with you. No way you can expect small businesses to take this fee increase without doing market comparison and research. As many have said on this forum - there are alternatives and quickbooks is not guaranteed our business.

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@cpa16 wrote:

No way you can expect small businesses to take this fee increase without doing market comparison and research. 

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@cpa16 

For your reference

https:// quickbooks.intuit.com/r/coronavirus/small-business-recovery/

They are confident about the market recovery.

The only reason I was with Quickbooks was free ACH option, I started looking for alternatives and take paper checks.

We are really small business after paying for monthly subscription, if we have to pay for transaction fee its too much at this point of time.

Super not happy about this - the whole thing leaves a really bad taste in my mouth. They offered the choice for faster ACH but with a 1%/$10 fee and I said no I don't mind waiting a few days if it means avoiding a fee (especially for something that shouldn't incur any fees) and now they went ahead and made the change mandatory. I realize I'm not a very big customer but man what a way to make you feel un-valued.

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@rdontireddy wrote:

I started looking for alternatives and take paper checks.

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@rdontireddy 

Many options in the market to replace your QBO.

Thanks for all the replies everyone! (I'm not talking about you QuickBooks and Intuit--your replies were just stock answers and didn't address anyone's concerns). I have turned off the ACH payment option on my current QB and will look at some of the other options all of you have provided. I am so grateful for such a supportive small business community. Good luck to you all!

I am in agreement with you on this.  The ACH fees are outrageous!  I'm currently on the phone with merchant support, which is a joke and have been on hold for exactly 1hour and 22 seconds, my second request to get a copy of the email explaining the fee changes, when it starts, etc.   This is my 3rd attempt to get this information as we found out by reviewing transactions on online banking.  

They keep telling me emails went out at different times, but nothing.  So after an hour I finally have an email, but it's not the "original" they can't produce it.  Doesn't this seem wrong to you? They make these changes, no notice, no time to opt out and it sounds like this is happening all over.  You wait hours and sometimes the call gets cut off, like mine just did...again.  

I'm going to look at the options that were posted here, free ACH and I can link it to QBO.  Sounds good to me, if those sites offer everything that QBO does, perhaps a full move would be best.

Very frustrated with the customer service, lack of communication on a change like this and poor decision overall. 

I only have quickbooks to accept payments on rental properties for 2 remaining properties (I moved all the other off the platform long ago, but two elderly tenants aren't good at changing technology).

So, not only to I pay the monthly fee, but now i'm being burned 1% of each of their payments every month.  Instead of QB just holding the funds until a preset day every month and depositing all the funds at once, the funds get deposited individually.  $920 and $940.... instead of being capped at $10, now I'm paying $18.60 every month, or $223 per year.   HOLY HELL.  Thats a car payment, or a really nice dinner, or even a house payment for one of my properties.  Add that in to the monthly fee, and i'm paying $775 for absolutely nothing!  

Quickbooks admins are on here posting links to the FAQ like they think we're morons and just don’t understand what a great feature this is...  and that posting it over and over will somehow change our minds, or magically make us OK with QB leaching our funds away from us.

Time to part ways with QB.  I can buy a round-trip flight to florida to sit down at my elderly tenants computers (or phones) and set them up on my new landlord portal, cheaper than taking these new fees up the a$$.

Just an update - I turned on ACH with my bank, Chase. Took about 1 week to get approved. Cost is $25.00 per month to cover 25 ACH's (no matter the amount). After 25, the cost is 50cents per. No fee based on dollar amount. Three days to get the money.  Very, very easy to do. I just processed my first one and aside from having to enter the client routing and bank for the first time, it takes all of 45 seconds and saves me HUNDREDS in this new fee increase that quickbooks is forcing.  No invoice needed, no email to the client - very seamless and well worth not giving quickbooks my money. Try your bank!  

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@cpa16 wrote:

I just processed my first one and aside from having to enter the client routing and bank for the first time, it takes all of 45 seconds and saves me HUNDREDS in this new fee increase that quickbooks is forcing.  No invoice needed, no email to the client - very seamless and well worth not giving quickbooks my money. Try your bank!  

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@cpa16 - I am interested in doing this for our business but have a question - do you have to collect your client's bank routing and account number? If so how do you do this securely, in a way they feel safe that you have that information? I know the same info is on a paper check but I anticipate some hesitancy if we were to ask the client to give us that information over the phone or via email. 

You need to make it an option to want your money faster.. I don't need it faster.. I need the money now I'm giving more of it away!!  Change it back!  Thanks.

Intuit and QBO are trash. This change was unexpected and unwanted. I'm going to use Square or PayPal for ACH. If I have to pay 1% I'm not giving to to Intuit. They have crappy products and the worst customer service of any company I deal with. I'm also test driving Xero right now for books. This trick was the last straw.

-accounting business owner. 

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@NtuitTrash wrote:

I'm also test driving Zero right now for books. 

@NtuitTrash 

May options in the market to explore. Contact us in private to purchase our conversion service.

Do you want to know why CROCKED GREEDY INTUIT is constantly coming up with new ways to INCREASE their fees by charging us more for existing services?  To keep their investors interested!

Read this new article dated 5/25/2021 - click below

Intuit Reports Third Quarter Results and Raises Full Year Guidance; Grows Small Business Online Ecos...

this is part of the article

Just disabled ACH and I am done with it. Quick books, you need to target big customers who makes ton of money not small ones like us who setup business for living and not to make huge profits.

I am not sure if other quick books customers are ok with this or not, but I am totally disappointed and started looking into moving out after I finalize a better workflow to run my business and make my customers experience better

Intuit:  We know how crucial cash flow is to your business.....

Me:  OBVIOUSLY NOT!!!!  Businesses that are not interested in receiving their payment the next day have been complaining about the new hidden HIGH ACH fee for 3 months and still no opt out option.  Bad decision!!  Shame on your greedy Administration!!  Yes, I will be changing to a different platform and telling all of my client's how SHADY Intuit has become and to avoid them!

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@SST11 wrote:

Yes, I will be changing to a different platform 

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@SST11 

And you will still need a 3rd party payment processor to accept ACH for free. 

Insult to injury... yet another price increase email:

So there are no fees when a customer pays with a credit or debit card?

I agree its messed up for you to start taking a 1% fee while small businesses are hurting, which is largely your customer base. Our margins are tight as it is from the pandemic and you are just twisting the knife.

Be a better company.