Thanks for posting your concern about resubscribing to your QuickBooks Online account, user37890. Let's make sure the renewal will go through to get you back online.
To help you resolve the error, you can go back to the billing information section by following these steps:
- Go to the Gear icon and select Subscriptions and billing.
- Look for the payment method.
Then, check the following details:
- Ensure that your billing address does not contain any special characters or symbols (e.g., @ or *), as they can lead to errors.
- Verify that the billing address in your QuickBooks company file matches the address associated with your card.
- You also need to make sure that you're logged in as the Company admin or the Primary admin.
- Try to process the payment later or use a different card. The balance or permissions of a different card can allow the payment.
Aside from that, you can also switch to an incognito or private browsing session while processing the renewal. This will help us check if accumulated data or other browser-related issue is causing the error.
Here's how to open an incognito browsing session:
- Open your browser and click on the three dots in the upper-right corner.
- Select "New Incognito Window" or "New Private Window" from the dropdown menu.
- Log in to your QBO account in the new window.
If you have a different web browser in your computer such as Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge, you can use them as an alternative.
Just in case you can't still process the renewal, I would recommend reaching out to our phone or chat support teams. They can take a closer at your billing profile and process the reactivation for you.
Here's an article on how to reach out to them: QuickBooks Online Support.
Let me also share these articles for additional guidance and references:
Feel free to reply to me if you have additional concerns or further questions when working and performing bookkeeping tasks in QBO. We're just around the corner to assist you.
