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Not applicable

PAID stamp as disappeared

The PAID stamp no longer appears on my paid invoices. 

I cannot figure out why it has disappeared or how I can turn it back on. 

 

9 Comments
QuickBooks Team

Re: PAID stamp as disappeared

Hi there, @eldoux.

 

I'm here to help guide you display the Paid stamp on paid invoices in QuickBooks Desktop (QBDT).

 

Are you referring to the Paid stamp when printing the paid invoices? If so you must enable the status stamp when printing invoices. Let me show you how.

 

  1. On the Invoice page, click on Formatting.
  2. Select Custom Data Layout.
  3. Click on Basic Customization....
  4. Put a check-mark on the box beside Print Status Stamp.
  5. Click OK to save the customization.

You can see attached screenshots for additional reference.

g9 uncheck.PNG

g9 checking the box.PNG

 

On the other hand, to learn more about customizing form templates in QBDT, you may check this article: Use and customize form templates.

 

Please feel free to add a post/comment below if you have any other questions about invoices. I'll be right here to help you!

Not applicable

Re: PAID stamp as disappeared

Hey Angelyn_T

Unfortunately this PAID stamp isn't the one I'm missing. 

There was a "stamp" in the invoice interface (the tab where you can create and edit invoices) showing when an invoice was PAID. 

This is what's missing. 

When I click the "Preview" button (that looks like and eye) I see the PAID notice on the invoice. 

The issue is when I'm scrolling through invoices, I cannot see which have been paid and wihch haven't 

QuickBooks Team

Re: PAID stamp as disappeared

Thank you for adding a reply, @eldoux.

 

I'm back to help share additional information about the Paid stamp on invoices.

 

If you're referring on scrolling the transactions/invoices under Transactions or Customers & Jobs, there isn't a Paid notice or stamp from there. However, open invoices/unpaid invoices have existing balances under the Open Balance column and paid invoices have zero balances.

h2 paid and unpaid invoice1.PNG

h2 paid and unpaid invoice2.PNG

 

On the other hand, to determine which invoices are paid or not, you can pull up the Transaction List by Customer report, filter the transaction type to Invoice and display the Paid column.

h2 display paid3.PNG

h2 filter4.PNG

h2 report5.PNG

For your future reference about customizing reports in QBDT, you may check this article: Customize reports in QuickBooks Desktop.

 

As always, don't hesitate to add a comment below if you're referring to something else and if you have any other questions. I'm just a post away to help you!

Not applicable

Re: PAID stamp as disappeared

I have the same problem I use to be able to go through my invoice tab and look at all my invoices and as I looked through them I would see if they were paid or not without having to add the stamp on the layout designer I use Qb 2019 for Mac.  Did you find out how to change it back or did this change with one of the updates... I really hope not.

QuickBooks Team

Re: PAID stamp as disappeared

Hi there, @vram617.

 

Allow me to step in and help provide some insights about the paid invoices in QuickBooks Desktop (QBDT) for Mac. 

 

In QBDT Mac 2019 version, adding the paid stamp help determine the paid invoices. Also, once the Open Balance amount is zero on the customer's invoice transaction, this means the invoice has already been paid.    

 

Lastly, you can also pull up the Transaction List by Customer report to show the paid invoices. 

 

Here's how:

  1. At the top menu bar, click Reports.
  2. Choose Customers and Receivables.
  3. Click Transaction List by Customer.
  4. Select Filters icon.
  5. Mark the Paid as checked on the column options. 
  6. Click OK1.PNG

For additional reference, you can check this link to learn more about the transactions and "How do I" steps in QuickBooks Desktop for Mac 2019. Go to QuickBooks Desktop for Mac 2019 User’s Guide and click Download. On your keyboard press Ctrl + F and search for the topic you want.

 

Please know that you're always welcome to post if you have any other concerns about the invoice transactions. I'm always here to help. 

Not applicable

Re: PAID stamp as disappeared

I got a lot of answers for displaying a PAID mark on other things but never the one we're talking about. HOWEVER, it reappeared on my paid invoice previews. I'm not sure how or why.

I'm attaching a pic of the stamp so that the moderators might be able to better identify this with a title. 

QuickBooks Team

Re: PAID stamp as disappeared

Hello there, @eldoux.

 

Thank you for providing us a screenshot of your invoice preview. To enable the display PAID stamp of your invoice when paid, you'll have to edit your current invoice template and enable it from there.

 

Here's how:

  1. Open the invoice.
  2. Click the drop down arrow, and select Edit Current Template.
  3. Select the Print tab and check Show preview.

I've attached some images below for visual reference.

1.png 2.png

 

If it does not appear after going through the steps, you can run the Verify and Rebuild Utility tool to resolved possible damaged data on your company file.

 

As always, if you want to learn some various tasks in QuickBooks Desktop for Mac2019. Please refer to the link my colleague @JanyRoseB provided.

 

If you have any other concerns or questions, please feel free to leave a comment below. We're always here to help.

Not applicable

Re: PAID stamp as disappeared

Thanks for the reply JasroV

I'm not sure why this is so difficult to relay. 

This is NOT on my invoice preview. This is on the interface where I am editing the invoice. 

Once a payment has been made in full, a PAID mark appears in this window with a date. 

I am ALSO able to choose if the PAID mark appears on the printable invoice. 

The image i sent is NOT my print preview, it is the editable interface. 

This is where the mark had disappeared and is now reappeared after a couple months of being missing. 

 

QuickBooks Team

Re: PAID stamp as disappeared

Thanks for providing clarifications and screenshot, @eldoux.


The display on your forms depends on the template’s design. When using the standard layout, QuickBooks adds the Paid stamp after applying a full payment to a sales transaction.


Make sure to mark the Print Status Stamp box for it to show on the invoice. For your reference, check out this article: Use and customize templates.


If the option goes missing again, I recommend running the Verify and Rebuild Utility Tool to identify and resolve any data damages on the form templates. Click the link provided by my colleague JasroV for the detailed steps.


You can also reach out to our Customer Care Team for assistance if the same problem occurs. They have tools like screen-sharing to help find the root cause and apply a permanent fix.


Here’s how:

  1. On your QuickBooks, press F1 or go to the Help menu and select QuickBooks Desktop Help.
  2. Click the Contact us link at the bottom.
  3. Type in your concern and click Search.
  4. Hit Start a Message.

That should do it. Let me know how everything turns out or if you need further assistance. I’m always here ready to help. Have a good one!
 

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