payment security

es96 · ‎April 10, 2025

i was contacted via phone by someone posing as a QuickBooks support agent. they said quickbooks has the annual license fee and then a seperate support fee. is this correct? i paid the amount and received a receipt. the receipt came from [email address removed]

is this a valid QuickBooks support team?

Shania_C

I appreciate you sharing this incident here in the Community, @es96.

Yes, @FishingForAnswers is correct, this invalid QuickBooks support team. QuickBooks does not require a separate fee for an annual license or support. Additionally, any communication from QuickBooks support should come from an official Intuit email address. Therefore, if you receive a receipt from a non-Intuit email address, it could be a warning sign.

Please exercise caution when sharing payment details over the phone, especially if the call is unexpected. To confirm the legitimacy of the support you received, please visit our Online Security Center. There, you can learn how to protect your information and report any suspicious websites or phone numbers.

Furthermore, we typically contact our customers only if there is a pre-existing agreement with our representatives or if you have opted into our call-back service. For your reference, I'm including a link below where you can get assistance with QuickBooks products and services: Get help with QuickBooks products and services.

As always, please feel free to report any suspicious calls or emails from parties claiming to be associated with Intuit. You can refer to this article for more details: Identify suspicious activity, phishing scams, and potential fraud.

Please feel free to leave a comment below if you need more help with your account security. I'm here to offer any assistance you might need and will gladly follow up to ensure you have the support you require.

View solution in original post

FishingForAnswers

@es96 "is this a valid QuickBooks support team?"

No.

Rule of thumb is that nobody's customer support will ever go out of their way to call you, let alone unsolicited.

Shania_C

I appreciate you sharing this incident here in the Community, @es96.

Yes, @FishingForAnswers is correct, this invalid QuickBooks support team. QuickBooks does not require a separate fee for an annual license or support. Additionally, any communication from QuickBooks support should come from an official Intuit email address. Therefore, if you receive a receipt from a non-Intuit email address, it could be a warning sign.

Please exercise caution when sharing payment details over the phone, especially if the call is unexpected. To confirm the legitimacy of the support you received, please visit our Online Security Center. There, you can learn how to protect your information and report any suspicious websites or phone numbers.

Furthermore, we typically contact our customers only if there is a pre-existing agreement with our representatives or if you have opted into our call-back service. For your reference, I'm including a link below where you can get assistance with QuickBooks products and services: Get help with QuickBooks products and services.

As always, please feel free to report any suspicious calls or emails from parties claiming to be associated with Intuit. You can refer to this article for more details: Identify suspicious activity, phishing scams, and potential fraud.

Please feel free to leave a comment below if you need more help with your account security. I'm here to offer any assistance you might need and will gladly follow up to ensure you have the support you require.

es96

Thank you @FishingForAnswers and @Shania_C ! i appreciate your response!

upset at myself for allowing this to happen hpoefully i can get my money back. will definitely contest it.

Chrea

@es96

As an additional suggestion, log in to your CAMPS and change your phone number. You may also consider renewing your license through a reseller to avoid future suspicious calls.

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