Payment to Deposit window keeps popping up

Angela210 · ‎March 03, 2025

I had a Payment to Deposit window pop up for $1.00 when I went to Record Deposits. I researched the payment that needed deposited, and it was from an entry into the Undeposited Funds account in 2022. The payment had subsequently been deposited in 2022, and still shows in the Undeposited Funds account as being deposited. The account balance of the Undeposited Funds account shows $0.00. The checkmark is missing in the checkmark column next to the $1.00 entry from 2022. I have no idea why the checkmark is missing, or why this popped up as a Payment to Deposit, but I need to get rid of it because the window pops up with every deposit I make. Does anyone know how this happened and how to get rid of it?

FishingForAnswers · ‎March 03, 2025

@Angela210 First, I would generally advise against using GJEs in this way. QB has some hiccups with them, both in functionality and in reports.

Second, since you mentioned researching the matter, I am assuming that you were not the person who created these entries.

If so, it is possible that the person who did simply used Undeposited Funds as the source account without selecting GJE 904 from the list when they went to Make Deposits.

While this would certainly reduce the Undeposited Funds balance to zero, it would not necessarily use GJE 904's entry to do so. This would cause the behavior you are seeing here.

This being the case, the only way I would know to fix it would be to delete and recreate the deposit on 12/30/2022 the way it should have been.

Otherwise, the only thing that comes to mind is that there is another $1.00 at play here. You can sort the Undeposited Funds register by amount to check that kind of thing.

View solution in original post

FishingForAnswers · ‎March 03, 2025

@Angela210 "The payment had subsequently been deposited in 2022---"

Can you provide an image of the entry showing this $1.00 being deposited properly in 2022?

Angela210 · ‎March 03, 2025

In this screenshot, you can see both the initial entry on 9/30/22, and the subsequent deposit on 12/31/22.

FishingForAnswers · ‎March 03, 2025

@Angela210 First, I would generally advise against using GJEs in this way. QB has some hiccups with them, both in functionality and in reports.

Second, since you mentioned researching the matter, I am assuming that you were not the person who created these entries.

If so, it is possible that the person who did simply used Undeposited Funds as the source account without selecting GJE 904 from the list when they went to Make Deposits.

While this would certainly reduce the Undeposited Funds balance to zero, it would not necessarily use GJE 904's entry to do so. This would cause the behavior you are seeing here.

This being the case, the only way I would know to fix it would be to delete and recreate the deposit on 12/30/2022 the way it should have been.

Otherwise, the only thing that comes to mind is that there is another $1.00 at play here. You can sort the Undeposited Funds register by amount to check that kind of thing.

Angela210 · ‎March 03, 2025

Thanks... that worked!

FishingForAnswers · ‎March 03, 2025

@Angela210 That's good; keep in mind that you'll probably have to do a mini-reconciliation on your bank account afterwards since the recreated deposit won't be reconciled any longer.

That'll correct your ending/beginning balance for the next month you reconcile.

Angela210 · ‎March 04, 2025

A mini-deposit. Yes! Thanks.

Angela210 · ‎March 04, 2025

A mini-recon...Yes!! Thanks.

T8terpie_ · ‎July 02, 2025

I am having the same with 13 items are in my payment to deposit window. I have researched and the invoice has been paid with a payment already. Any suggestions on where to start this nightmare?

Thanks,

T8terpie_

SheandL · ‎July 02, 2025

The Payment to Deposit window will show if you haven't cleared out invoice payments from the Undeposited Funds account, T8terpie.

Firstly, please know that this window will display regardless of whether you've paid these invoices, as QuickBooks requires payments to be moved out of Undeposited Funds before they're considered fully deposited.

If you manually entered deposits directly into the register without going through the Make Deposits section, QuickBooks won't clear the payments from Undeposited Funds, leaving them unresolved. This is why these payments keep appearing in the Payment to Deposit window, even though the invoices are marked as paid.

To fix this issue, follow these steps:

Open your QuickBooks account.
Go to Lists, then Chart of Accounts.
Search for the manual deposits corresponding to the payments in the Payment to Deposit window.
Select the manual deposit entries in the bank register, right-click your mouse, and select Delete Deposit, then OK.

Once we have completed this, let's make sure to accurately record these deposits in the Banking section.

Go to Banking, then select Make Deposit.
Tick the transactions you've deleted in the Payment to Deposit window.
In the Make Deposits window, choose the account where you want to deposit the funds from the Deposit To dropdown menu.
Enter the date when you made the deposit at the bank.
Check if everything is correct.
Once done, click Save & Close.

After deleting these, please make sure to reconcile your account again to restore accurate balances.

On the other hand, if these transactions weren't previously deposited into the correct account, the Payment to Deposit window will continue to display them until the Make Deposits workflow is completed. For proper guidance, please refer to this article: Record and make bank deposits.

If you have other questions about this please don't hesitate to reply to this forum.

Topics

Training

Community

Resources

Payment to Deposit window keeps popping up