Thank you for sharing your concern with the Community, Info2279. I understand how essential accurate transaction syncing is. Let's work on updating your bank connection to retrieve the missing PayPal payment in QuickBooks Online (QBO).
Before we proceed, are you accessing QBO through your phone to view PayPal payment details? Providing this clarification would help us offer the best solution to your concern.
Please note that QBO relies on data provided by your bank. Once a PayPal transaction is fully processed and completed, it appears in the For Review tab of the Banking screen within two hours. To ensure accurate records, regularly check your PayPal connection and update your bank feed in QuickBooks.
Here's how to update your PayPal connection on the QBO mobile app:
- Open the QBO mobile app.
- Navigate to the Transactions page.
- Select your PayPal account and click Update.
- After updating, check the For Review tab to see if the missing transaction appears.
For more details on connecting your PayPal account to QBO, visit this article: Use the PayPal Connector by QuickBooks app. It provides helpful insights into how PayPal integrates with QuickBooks.
Alternatively, you can also view PayPal payment details directly through the PayPal app on your mobile device.
If you have any other concerns, feel free to share them in this thread. I'll be happy to assist with your QuickBooks Online tasks.
