Hello there, juliaagooliaa.
I understand your frustration regarding the payroll check alignment issue in QuickBooks Online (QBO). Your diligent efforts to contact QuickBooks support demonstrate your commitment to resolving this matter.
Let's update Adobe Reader/Acrobat to the latest version to resolve printing problems in QBO. If it's updated, repair the Adobe installation. Here's how:
- Close Acrobat/Reader and all open web browser windows.
- Select the Start button at the bottom left of your screen.
- Type Control Panel, then press Enter.
- Click Programs and Features.
- Tap Acrobat or Adobe Reader, then Uninstall/Change.
- In the Setup dialog box, select Next.
- Hit Repair, then Next.
- Pick Install.
- When the process is complete, click Finish.
- Restart your computer.
- Log back into QuickBooks Online, then try to print.
If the issue persists, uninstall and reinstall Adobe Reader. I'll guide you on how to do it.
- Close Acrobat/Reader and all open web browser windows.
- Select the Start button at the bottom left of your screen.
- Type Control Panel, then press Enter.
- Click Programs and Features.
- Tap Acrobat or Adobe Reader, then Uninstall/Change.
- Hit Yes to confirm.
If updating your Adobe won't resolve the issue, follow Steps 3 and 4 in this link: Configure your print settings for printing checks.
You can also troubleshoot using the attached article: Fix print alignment for paychecks.
However, if you get the same result, I suggest contacting our Customer Support Team again. This way, they can securely access your account and investigate the cause, enabling us to take appropriate action.
Moreover, visit this page for more details on printing paychecks and pay stubs in Online Payroll. Also, ensure alignment of your checks and stubs using QuickBooks-compatible check paper.
I understand this wasn't easy, but we're here to assist you with printing and other QuickBooks concerns.
