Payroll Continuously Updates

RE: During that time the support person essentially verified my licenses and went through the update loop a half dozen times.

Did they have you reset the update?

I'd try:

- Restart your computer to make sure no files are in use.

- Launch QB and open your file. Don't update if prompted.

- Pick Employees | Get Payroll Updates.

- Leave the default option "Download entire payroll update", which will reset/delete the current update and start from scratch, and click the Update button.

Did That- No Change

Well, you could try manually resetting the payroll related update files.

- Restart your computer.

- Go to C:\Program Data\Intuit\QuickBooks [version]\components\

    - Rename the Payroll folder Payroll.old

    - Rename the \DownloadQB[nn]\ folder, where [nn] is your QB version + 10 (so, QB 2021 is 31)

      For example, for QB 2021 rename the folder DownloadQB31 to DownloadQB31.old

If you get a sharing violation message that the folder is in use, use the Windows Task Manager to kill the qbupdate.exe process, which you can locate on its Details  tab.

- Start QuickBooks

- Get Payroll Updates from the Employees menu

Thanks for the suggestion, but same results. 

After I do the Employee- Payroll update, it says to restart, and a new tax table/updates have been installed- PS034.  On the view changes window it says its 22211

Go to payroll and start an unscheduled payroll, it wants to update again.

Rinse and repeat.

What exactly does the message say? Maybe a screenshot will help.

On the Payroll Center window, in the upper left, is your Subscription Status OK? It should have a green check mark next to it and no messages telling you do to something like update your account.

I need to update the auto renewal credit card (no effect though, right?)

Start an unscheduled payroll, get this:

After I click yes, it installs then this:

Then This:

Then This:

I restart Quickbooks, The whole process repeats if I start an unscheduled payroll

RE: I need to update the auto renewal credit card (no effect though, right?)

Well.... that might be the issue.

The first message is odd. It suggests there's some sort of pending update waiting to be installed. I suspect that the issue is some setting that indicates there's a pending update that isn't being cleared when you do the update.

I wonder it that would be fixed by fixing the account issue and then trying again?

Another long shot is to go to Help | Update QuickBooks. Then go to the Update Now tab and check the "Reset Update" box and then the Get Updates button. That might reset the flag for a pending payroll update as well as the other updates.

Hello @MickeyMullen,

I have reviewed the solution you’ve shared and it's correct and accurate. Thank you for sharing your inputs to help address the issue.

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