Payroll Corrections Lack of Communication

I recognize you've been through an ordeal when managing your payroll data, and I appreciate you bringing this to our attention, a_stepstone.

I understand your frustration when you're unable to get the real-time assistance you need, especially when handling payroll corrections of your account. Please know that this process requires sensitive information from your file and should be assessed in a secure environment since Community is a public forum and prioritizes customer data securely.

With this, it's best to contact our Payroll Experts Team again to seek up-to-date information on the status of your case, investigate further, and provide timely assistance in resolving this issue. Here's how:

1.  Go to the Help icon and choose the Search tab.
2. Select Contact Us.
3. Describe your concern and click Continue.
4. Choose between Chat with us and Have us call you.

I'm also including our customer support hours, so you can set an available time to reach them out.

In addition to that, I'm sharing this resource to help you review and submit payroll tax compliances of your file: Pay and file payroll taxes and forms electronically in QuickBooks Online Payroll.

We are grateful for your patience and understanding in this matter. You're always welcome to reply to this post if there's anything else you require further assistance with when managing payroll. I'll be around in this thread whenever you need additional help. Keep safe.

Hi FateCandylaneT, 

I really appreciate the response! However, I have contacted the Payroll Experts Team time and time again for updates regarding this case that we have had opened for a month and the only information they can tell me is that it is still an ongoing case. I was told before that the corrections department would contact us with an email once they started this correction and we received absolutely nothing. I've been told time and time again that they've added notes for the corrections department to contact us with updates and have yet again received absolutely no correspondence from them. If it wasn't for me calling every other couple of days to get updates we would never have even known that it was being worked on. 

I understand this is a busy, stressful time of year and I understand the timeframe involved in something as sensitive as doing corrections and redoing taxes ect. However, being left completely in the dark and having absolutely no other way to access information besides calling and getting the same exact response over and over and over again for an issue that is incredibly time sensitive as it is, is what's becoming the most frustrating part about this. 

Hi FateCandylaneT, 

I really appreciate the response! However, I have contacted the Payroll Experts Team time and time again for updates regarding this case that we have had opened for a month and the only information they can tell me is that it is still an ongoing case. I was told before that the corrections department would contact us with an email once they started this correction and we received absolutely nothing. I've been told time and time again that they've added notes for the corrections department to contact us with updates and have yet again received absolutely no correspondence from them. If it wasn't for me calling every other couple of days to get updates we would never have even known that it was being worked on. 

I understand this is a busy, stressful time of year and I understand the timeframe involved in something as sensitive as doing corrections and redoing taxes ect. However, being left completely in the dark and having absolutely no other way to access information besides calling and getting the same exact response over and over and over again for an issue that is incredibly time sensitive as it is, is what's becoming the most frustrating part about this.