Hi, Melissa. Are you trying to run payroll using Auto Payroll? If so, it’s possible that the scheduled payroll for this pay period is set to a different date or that it was paused. Let’s check your settings to ensure everything is set up correctly.
Follow these steps:
- Sign in as the Primary Admin.
- Go to Settings (gear icon) and choose Payroll Settings.
- In the Auto Payroll box, click Edit ✎.
- Review the confirmation display to check the total number of employees and verify important dates related to Auto Payroll processing.
- Select Done after making or confirming changes.
If the payroll date was not set for this pay period, you can still pay your employees by running a manual payroll. Here's how:
- Go to My Apps and then select Payroll.
- Click Employees and then select Run Payroll.
- For employees you wish to pay manually, select Pay manually this period.
- Enter the date, pay schedule, and update any pay items as needed.
- Select Preview Payroll, then click Submit Payroll.
However, if Auto Payroll was properly set for this pay period and it still didn’t generate, I recommend contacting our Live Support team so they can look into your account specifics further:
- Click the Help (?) icon in the upper-right corner.
- Use the QB Assistant or the Search tab to provide a brief description of the issue.
- Select Contact Us to connect with an expert via chat or phone for assistance.
Please feel free to reply in the comments section if you have additional questions or need more help. We're here to assist.
