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Level 1

Payroll intuit

Having problems logging into the intuit from QuickBooks into payroll it says 493 forbidden

2 Comments 2
QuickBooks Team

Payroll intuit

Welcome, @Morgans4641 and thank you for coming to the QuickBooks Community for assistance. I have some insight on the error you are receiving to pass along.


I wasn't able to locate any information about error 493 forbidden. A more common error code is 403 and I have some steps to try to resolve this that should help. 


When you're seeing error code 403, it's usually an issue with the browser itself. There are a few basic troubleshooting steps you can perform. Before following the steps below, try using a different browser to identify if the issue is browser-specific. The first step, I recommend is to clear cache.


To do this:

  1. Click the More menu    on the browser toolbar.
  2. Select Settings.
  3. Click History on the left menu.
  4. Select Clear browsing data.
  5. In the dialog that appears, select the Clear browsing history checkbox.
  6. From the drop-down, select beginning of time to clear your entire browsing history.
  7. Select Cached images and files, and leave everything else unchecked.
  8. Click Clear browsing data.


If this does not resolve your connection issue, you can find more troubleshooting steps here.


Please keep me posted on your results with this here, the Community has you covered. Thanks again, I'll be standing by for your response.

Level 9

Payroll intuit

What version of QuickBooks Mac do you have? 

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