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I'm trying to reconcile my checking account. One payroll tax liability (fed. tax payment) is not showing up on my register. It was paid using Employees...Create Custom Liability Payments, like always. It's not showing as an unpaid liability, meaning I can't use pay it now. Any ideas what happened and how to fix this?
@LM5013 The first thing that comes to mind is that it was marked paid using a different checking account within QB.
I would suggest looking for it under the vendor or other name you assigned this payroll tax liability to, presumably US Treasury or similar.
Thank you for your advice!
I thought maybe it came out of my one other checking account (that I don't ever use), but no transactions are showing on that one.
I looked for it under the US Treasury Vendor and it's not there. I also searched my check register for a payment in that amount and there is no transaction in that amount. I can't go back to create the payment, because it's not showing as being "owed" when I click "create custom liability payments". I'm out of ideas!
Thank you for your reply! I checked my one other checking account (that I don't ever use), and there's nothing there.
I also searched the US Treasury Vendor, but this payment isn't there. I searched my check register for the amount and there are no transactions in that amount. I just don't understand how the liability isn't there, but the payment isn't either!
Your active participation in this discussion demonstrates your commitment to resolving this issue promptly, LM5013. Let’s work together to locate the missing payroll tax payment so you can continue reconciling your checking account smoothly.
Since you've already followed the recommendations suggested by FishingForAnswers, let's now check the Payroll Tax Payment to ensure everything is recorded correctly. I'll lay out the steps for you:
Afterward, the payroll tax payment should now be displayed in your register. This confirmation indicates that the transaction has been successfully recorded, ensuring that your financial records are accurate and up to date.
Here are some articles you can explore for insights on using a liability adjustment to correct employee payroll information, as well as guidance on resolving discrepancies between your QuickBooks Desktop accounts and your bank statements at the end of reconciliation:
Keeping your records organized will ultimately contribute to smoother financial management and peace of mind. I'll be readily available for further questions regarding payroll obligations or other QuickBooks topics. Just drop a comment below, and I'll circle back to offer a helping hand.
@LM5013 Hrm.
Well, a good next step would be to review the payments that are showing up under the US Treasury Vendor.
I don't know what time period you're looking at under Create Custom Liabilities, but if standard periods (September 2024, Q3 2024, etc) weren't being used to create the Liability checks, it could have messed with QB's head. Same for incorrect payment dates being used.
If it is not either of those things, and the payment truly doesn't exist anywhere, you might try running a payroll summary for the time period you're working with; in the worst case, the paychecks that the liability is sourced from might have been deleted, and the liability payment with it.
If that does turn out to be the case, there is an Audit Trail report you could look at to find clues as to who and how this happened.
I finally figured it out! I didn't "enter" that tax deposit on QB when I paid it to the IRS, so when I made my next one, I paid that missing one along with the next one. So they were both showing as paid in the next month. I was able to void that payment, and then re-do both of them and it fixed the issue. (hopefully, that makes sense) Thanks for all the advice!
That's fantastic news, LM5013! I'm so glad to hear that you figured it out.
It sounds like you did some great detective work to identify the missing tax deposit and resolve the issue by voiding and redoing both payments.
Thank you for sharing your solution—it definitely makes sense, and I'm sure it will help others who might encounter a similar situation.
If you have any more questions or need further assistance in the future, don't hesitate to reach out. Congratulations again on getting everything sorted out.
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