Hi there, loucola. I understand how frustrating it can be when you're unable to email, download, and save files using PDF in QuickBooks Desktop (QBDT). Allow me to provide you with some troubleshooting steps to resolve this issue.
First off, let's update your QuickBooks Desktop to the latest release. An outdated version of your QuickBooks can be the reason for the different technical issues.
After updating, we can run a QuickBooks Tool Hub. This tool helps fix common errors. To use the tool hub, you must close QuickBooks and download the program to your computer.
Here's how:
- Close QBDT.
- Download the most recent version of the QuickBooks Tool Hub. Save the file somewhere you can easily find it.
- Open the file you downloaded.
- Follow the on-screen steps to install and agree to the terms and conditions.
- In the QuickBooks Tool Hub, select Program Problems.
- Select QuickBooks PDF & Print Repair Tool. It will take about a minute to run.
- Attempt to print, email, or save as a PDF from QuickBooks Desktop again.
For additional troubleshooting steps, please refer to this article: Troubleshoot PDF and Print problems with QuickBooks Desktop
Just in case the issue persists, let's update, repair, or re-install Adobe Reader/ Acrobat to the latest version. Afterwards, restart your computer.
Lastly, I've included an article on how you can modify the emails for your customers and vendors: Create custom email templates in QuickBooks Desktop.
If you have any follow-up questions about PDF missing components or any concerns in QBDT, please don't hesitate to visit us again. I'm more than happy to offer help. Have a nice day.
