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Anon8088
Level 1

Pending Transactions Won’t Cancle!

I have the solopreneur checking for my business and there have been charges made that were refunded or canceled and have been sitting in pending for over 2 months. There’s no way to dispute it and the original sellers have all canceled the charges on their end. I’m getting very frustrated and would like my money. Please help!!

2 Comments 2
GianSeth_A
QuickBooks Team

Pending Transactions Won’t Cancle!

Dealing with those pending charges on your Solopreneur checking account must be quite taxing, Anon.  I understand how tough to see payments set for over two months. Let's get to the bottom of this so you can finally have your funds. I'll be routing you to our direct line support to get this sorted out promptly.

 

They can help explain the reasons further behind the prolonged transactions and guide you on how to resolve. To reach them, follow the steps below:

 

  1. Go to the Help menu at the upper right.
  2. In the Assistant tab, enter Talk to a Human.
  3. Select either chat with us or have us call you.
  4.  Enter your concern and follow the onscreen prompts
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Additionally, I've added this helpful link where you can browse articles that can guide you with your QB solopreneur tasks. To get started head to our solopreneur  page. 

 

We understand how important it is for you to access your funds, and we're dedicated to resolving this issue swiftly. Rest assured, we're here to support you every step of the way. Stay safe!

Anon8088
Level 1

Pending Transactions Won’t Cancle!

I’ll try to contact in the morning but help lines are not open right now

 

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