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peter-mcvey
Level 1

phone number is wrong in the QB but not gopay I am tuning into an LLC not sole proprietor, nothing works even though I have everything I need money can't be deposited ?

They say I'm not verified

1 Comment 1
ThomasJosephD
QuickBooks Team

phone number is wrong in the QB but not gopay I am tuning into an LLC not sole proprietor, nothing works even though I have everything I need money can't be deposited ?

There are reasons why it prompts not verified when you attempt to deposit money, peter.

 

First, your payment account information needs to match the details in your QuickBooks account. Please ensure that the business type and phone number from your QuickBooks account align with those in your payments account.

 

You can refer to this article for instructions on how to update your Payments account: Update your business and account info in your payments account.

 

After updating your payment account, please check if your payment account is correctly connected to your QuickBooks account. To learn how to set up this connection, you can refer to this article: Connect QuickBooks Payments to QuickBooks Online.

 

You can also reach out to our payments expert to determine whether your payments account is correctly connected into your QuickBooks Account.

 

To ensure timely assistance, please note our support hours:

 

  • Monday to Friday: 6 AM to 6 PM PT.
  • Saturday: 6 AM to 3 PM PT.

 

Should you need any additional support, don’t hesitate to follow up in this thread.

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