Thank you for the information and I understand the importance of getting this fixed as soon as possible, Dawn. Let me provide an update about the issue with the tab key when doing entries.
At this time, we've received similar reports about the issue stated. With that, I suggest contacting our support team so they can add you to the list of affected users.
Here's how:
- On your company file, go to the Help menu.
- Select Contact Us.
- Enter your concern, then select Let's Talk.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
Additionally, check this article to be guided with the support schedule: QuickBooks Online Support.
I'm attaching these links for future reference handling journal entries and in case you want to run some journal reports in QuickBooks:
Feel welcome to reply to the thread if you have clarification about managing journal entries and other QuickBooks-related concerns. It's always a pleasure to help.
