To re-iterate, and because the forum won’t let me like this post…

Yes please - all you users out there chime in.  That is absurd that they print their contact info on our paper.  Waste of our paper and frankly rude to think we should advertise their services without our knowledge or permission.  Hey, QB tell us WHY you think you should be allowed to use our paper to promote your services.  Give us a discount if we are willing to promote your company but otherwise GET OFF MY RECEIPT NOW.

This is unbelievable.  I never was able to get my issue resolved with the Reps @ Intuit regarding the software being stuck in a loop updating the PIN pad when logging in.  I have to log in over and over until POS lets me access the POS homepage and then I have to run a test on the PIN pad to verify it is working to accept payments. 

After my last posts in 2022 on various sections of the QWBKS Community pages, I received phone calls from the "overseas" Supervisor that was helping me the last time and the Supervisor from weeks prior.  Both assured me they would keep in contact and that I would hear from them or from a technician and that they were diligently working on my problem.  Needless to say I never heard from anyone again.  I didn't even bother calling back and wasting 2-4 hrs each phone conversation in perpetuity.  I have had extremely limited use of the software at no fault of mine and so have others.

NOW, they are discontinuing POS.  Since I purchased the last upgrade for POS and QWBKS financial software at Intuit's behest, to be able continue to use Intuit Merchant Payments Services etc.., I have had nothing but aggravation and loss of sales and damage to my customer base.  I have lost all of the time and money spent trying to use my POS software as well.  And if I want to salvage any of my business information, time and money spent I have to spend additional money with Intuit and/or Shopify.  All with just 3 months notice during my busiest season at my shop.  This is not the right way to treat small businesses or any business/customer.  I have been using Intuit POS since 2007.  I am extremely disappointed in the way they have treated their POS customers to say the least.

I am looking at Spotify mainly because it seems the integration would be easier and Spotify will communicate financial data with QWBKS financial software which is why I chose Intuit POS system in the first place.  But it seems everything is going to be subscription based with add on fees.....I am overwhelmed at the thought of re-entering all of my inventory, customer info etc. into a new POS system that may be less expensive than Spotify.  Still doing research since I received the Critical Notice discontinuation email from Intuit on 2-28-23.

What are other small businesses doing for POS?

Intuit really doesn't seem to care about their customer base. I learned about the discontinuation in late January from a QBPOS Facebook group. Crickets from Intuit until 27 February when I got a Pro Advisor email telling us what we already knew. The message went on to say that they would be informaing customers on 28 February. Feels like a class action could arise from this, but most retailers have not enough time nor $ to spend on something like that. 

Upgrading to v19 to be able to use the card reader that Intuit used for Merchant Services was a fiasco. It has never worked well. We switched to Phase3 Systems and Payment Collect for our card processing. It has not been perfect, but they answer the phone and usually have solutions from theit support center in North Carolina. Short term, we'll stay with QBPOS, but the solutions for payment processing and online POS will need to be researched. There doesn't appear to be a solution that everyone is happy with.

Intuit has disappointed bigly on this. QB Online accounting solution is not the greatest. Support for most products is more about community than from them. Grateful to be nearing retirement because the software industry is not consumer-friendly.

Sorry to hear baout your struggles. Hope things get better for you.