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BearDenBob
Level 2
posted
‎October 23, 2020 01:34 PM
last updated ‎October 23, 2020 1:34 PM

Point of Sale - "Class" value mysteriously being applied to transactions and invoices

We are using QuickBooks POS Pro-Level, version 18.0, with all current updates applied, as a Single-Store.

We sync POS transactions with QuickBooks Enterprise, and as a result, Invoices get created in QBE for us.

 

Our issue: all of the transactions that get sent to QBE and the invoices created in QBE are being assigned a default "Class" of "Tennis" - and that is wrong.

 

How can we change this behavior? I have checked ever aspect of QBE/QB POS and our items, names, and accounts are all defined with a completely different class in QBE, and there don't seem to be *ANY* settings whatsoever in POS to control the class value, yet somehow POS is managing to override the defaults we have set in QB. I can't figure out how or where to control this setting and how to wipe it out.

 

Again, this is a "Single Store" POS environment, so help and documentation relating to setting the default class for a store in a multi-store environment are not available to us - at least not that I can find.

 

Help!

Bob

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2 Comments 2
JasroV
QuickBooks Team
QuickBooks Team
‎October 23, 2020 03:50 PM

Point of Sale - "Class" value mysteriously being applied to transactions and invoices

 Hi there, @bob.

 

I appreciate you for taking the time on sharing the details with me.

 

Allow me to share some steps with you and isolate this issue. Outdated software may have caused this uncommon behavior. Let’s update your QuickBooks Desktop (QBDT) software to the latest release to fix this. Here's how to do it in QBDT:

 

  1. Go to the Help menu 
  2. Select Update QuickBooks Desktop.
  3. Go to the Update Now tab. 
  4. Select Get Updates to start the download.
  5. Restart QuickBooks when the download finishes,
  6. When prompted, accept the option to install the new release.

You can also refer to this article for more details about this process: Update QuickBooks Desktop to the latest release.

 

If the issue persists after updating your QBDT, I recommend contacting our Support team (select QuickBooks Point of Sale). There, they can securely look into your account and investigate the root cause of this incorrect class assigning.

 

Furthermore, you might want to check our Support page for future reference. There, you can read some articles that you can use for guidance.

 

I’ll be around whenever you have other questions about importing your POS transactions to QBDT. It’s my pleasure to keep you on the right track. Keep safe.

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BearDenBob
Level 2
‎October 23, 2020 03:54 PM

Point of Sale - "Class" value mysteriously being applied to transactions and invoices

The software is already up to date, as I stated in the original post.

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