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krussell2
Level 2

Pop up won't go away

See the attached for the popup that won't go away.   I try to select maybe later which doesn't work.   I open it to look at the info and then close it since I am not interested and it still doesn't go away.   It blocks part of my screen and is very annoying.   How do I make it go away permanently?   Thanks in advance for your help. 

4 Comments 4
AnneMariee
QuickBooks Team

Pop up won't go away

I can imagine how these persistent pop-ups have been getting in the way of your tasks, krussell2. By adjusting the settings in the Preferences menu, you can lessen these advertisements and have a more seamless experience with QuickBooks.

 

Disabling pop-up messages for products and services in the Preferences menu will reduce advertisements while using QuickBooks. Here's how to do it:

 

  1. On the top menu, go to Edit and then Preferences.
  2. In the General section, head to the My Preferences tab.
  3. Tick Turn off popup messages for products and services.
  4. Click OK.

 

Please note that some may still appear even after setting the option to turn off pop-ups. In the meantime, you can close them manually. Furthermore, I encourage you to provide your valuable feedback about these ads. This way, our product development team can consider adding an option to permanently disable them and potentially address the issue in future updates.

 

Here's how to send your suggestions:

 

  1. On the top menu, go to Help.
  2. Select Send Feedback Online, and then Product Suggestion.
  3. Enter your suggestions.
  4. Click Send Feedback.

 

To make your experience more efficient, here's a guide on using QuickBooks with just a few keystrokes: Keyboard shortcuts in QuickBooks Desktop.

 

The QuickBooks team is dedicated to ensuring that your experience is smooth and free from interruptions. If you have any other questions or need further assistance with setting company preferences, please don't hesitate to use the comment section. Your satisfaction is not just a priority, it's something we genuinely care about.

FishingForAnswers
Level 10

Pop up won't go away

@krussell2  In short, you don't.

 

The Maybe Later option will work; whether it works immediately, or takes hours to become responsive, is a different matter altogether.

krussell2
Level 2

Pop up won't go away

No, mine was already set to turn off.    Thanks for trying to help me.

krussell2
Level 2

Pop up won't go away

Thanks.    I keep trying that.   

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