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AOMalley2
Level 2

POS system

We are switching to a new POS system and I've been doing a lot of research. Unfortunately just finding a system that has adequate customer support and integrates with quickbooks online seems to be nearly impossible. What are other people using? What POS system would you recommend? What system would you NOT recommend? Thanks for all your help!

3 Comments 3
ShiellaGraceA
QuickBooks Team

POS system

Thanks for posting, @AOMalley2.

 

I have some information about using POS system that integrates with QuickBooks Online (QBO). While we do have a direct, built-in POS integration for the QuickBooks Desktop version, you'll want to look for a third-party application for QBO.

 

Here's how:

  1. From the left navigation panel, choose Apps.
  2. In the Browse category section, enter "Point of Sale."
  3. Select the app that best fits for your business needs.
  4. Follow the rest of the steps to sign up.

 

 

 

You can also visit our website: QuickBooks Apps.

 

The third-party apps can sync your sales entry to QBO.

 

I'm also attaching our help content for more topics about your company's income and customers. Just choose a topic that fits your concern.

 

I'll be around if you still have questions or concerns with POS or with your subscription. Don't hesitate to reply. Take care and have a great day ahead.

Fiat Lux - ASIA
Level 15

POS system

@AOMalley2 

Which POS systems have you explored? 

Rainflurry
Level 13

POS system

@AOMalley2 

 

We have businesses that use two different POS systems - QB POS and Lightspeed (LS). If you aren't already using QB Online (QBO), I would strongly consider QB Desktop (QBD).  LS customer support is far superior.

 

This comes down to your needs for a POS system.  Are you selling in-store and online?

 

Here are a few thoughts between the two:

 

-QB POS integrates with QBD, but not QBO. 

-QB POS has significantly better reporting than Lightspeed. 

-QB POS has better physical inventory functionality (you can use handheld scanners to take physical inventory, whereas in LS, you have to use a laptop or notebook for each employee counting.  For businesses that carry a lot of SKUs, this is a major drawback of LS)

-QB POS is not cloud-based, so you have to install and backup.

-QB POS has a one-time fee to purchase but requires updating to newer version every few years.

-QB POS does not have native eCom capability.  You use Shopify as your eCom platform and Webgility to sync between QB POS and Shopify.

-QB POS does not have the ability to accept omnichannel gift cards (gift cards that can be purchased online and used in-store and vice versa).  If your customer buys a gift card in-store they need to use it in-store, same with online.

 

-LS is cloud-based so initial set up and access is quick and easy. 

-LS has eCom capability built-in

-LS integrates with both QBO & QBD

-LS has omnichannel gift card capabilities

-LS is subscription-based so no upgrading, local installs, etc.

-LS has a trial available

 

 If eCom is going to be the main focus, LS is stronger IMO (better SEO, easier implementation).  The downside to LS is its inability to manage POs and receipt of inventory effectively as well as its limitation on taking a physical store inventory.  Cost on both is similar when comparing # of users and/or workstations and upgrades.

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