PPP loan forgiveness

DivinaMercy_N · ‎March 08, 2021

Hi, @jones1947. I'm here to help you connect with our support team.

You only need to click the Help icon and select Contact us since there is no direct phone number for our phone support. Follow along below to get this done right away:

Select the Help menu.
Click QuickBooks Desktop Help.
Hit Contact us.
Enter a brief description of your concern in the Tell us more about your question box.
Tap Search.
Choose either Call us or Message us.

You can also, reach out to the PPP support team via QuickBooks. Here's how:

Ensure that you're system is updated to the latest release.
Then, click the Learn More button at the top of the program window.
Once in the PPP Center, click the green Live Chat button.

Also, to directly connect with the PPP support team, please head to the PPP Chat support page at this link.

Then, for the PPP latest updates, see the Microsite page.

You can always get back here if you have other QuickBooks-related concerns. I'll be here to help you. Stay safe.

ctrconcretecontractor · ‎March 09, 2021

You can't get a number out of them - You have to do it by the stupid chat. You have to insist on the information - I mailed my forgiveness app in and they received it Feb. 8th - they have 60 days to make a decision. I chatted with one of their chat people who by the way is in the middle east and they can't tell me anything. Contacted my local SBA and they told me to file a complaint with the OIG. So you can email me for more info - My company name is my email at [removed] and it is the name of my company is [removed] and then [removed] and then [removed] - all one word at yahoo then .com I have to explain it out like that or they will delete it from here.

AileneA · ‎March 09, 2021

Hello, ctrconcretecontractor.

This is not the kind of service we want you to experience in QuickBooks. However, for the process of your PPP loan forgiveness, it would be best to reach out to our PPP support team for legal/liability reasons. To connect with them, just go to the PPP center of your product and select Live Chat. Then, to be updated for the latest information about PPP, please head to the Microsite at this link.

In the meantime, Id like to provide some informative articles.

Please let me know how it goes or if you have any other questions. I want to make sure everything is taken care of for you. I'm always here to help. Take care and have a wonderful day!

TMB2020 · ‎March 09, 2021

Hello Nick, your last response was back in December. Has Intuit opened up the portals yet for the forgiveness. You all are making it difficult for the first wave of recipients to apply for forgiveness, there is a timeline. This doesn't sound like you're meeting the SBA forgiveness guidelines. Can you explain further please.

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