Primary Admin showing wrong name in alerts

raja4 · ‎March 07, 2023

Hello,

In start we have a person named Jason as a Primary Admin, then we changed to Jay Khan, but problem is whenever we receive alerts for payroll it went to correct email but using name of old primary admin, please help us out to make it right.

thanks

Raja Aurongzeb

Carneil_C · ‎March 07, 2023

Hello, @raja4.

I can see how receiving alerts with the correct name benefits you and your business. I'll ensure you get routed in the right direction for support to sort this out.

Before I route you to them, you'll want to check if the request to change the primary admin has been approved. You will receive an update via email with the status of this request when we complete our review. Be on the lookout for an email from no_response@intuit.com.

We'll notify you when the primary admin or contact role has been transferred. The next time you use QuickBooks, all you have to do is sign in using the email address you gave us.

If the issue persists, even if it's already approved, I suggest contacting our QuickBooks Online Support Team. They can look into this matter further and find the possible root cause. Here's how:

Go to Help (?), then click Search.
Select Contact Us.
Please enter your question and tap Continue.
Choose a way to connect with a live support agent: Ask the community, Have us call you, or Chat with us.

Ensure to reach them during their available hours when contacting our support so they can address your concerns promptly.

On the other hand, see this article for more information about handling roles and permissions in QBO: User roles and access rights in QuickBooks Online.

Keep me posted if you have any other questions or concerns about managing user roles in QuickBooks Online. I'll be around for you.

View solution in original post

Just_me · ‎March 07, 2023

It's not as simple as just changing the name.

https://quickbooks.intuit.com/learn-support/en-us/help-article/primary-administrator/request-primary...

raja4 · ‎March 07, 2023

Primary Admin has successfully changed but QB using wrong name in emails.

thanks

Raja Aurongzeb

Carneil_C · ‎March 07, 2023

Hello, @raja4.

I can see how receiving alerts with the correct name benefits you and your business. I'll ensure you get routed in the right direction for support to sort this out.

Before I route you to them, you'll want to check if the request to change the primary admin has been approved. You will receive an update via email with the status of this request when we complete our review. Be on the lookout for an email from no_response@intuit.com.

We'll notify you when the primary admin or contact role has been transferred. The next time you use QuickBooks, all you have to do is sign in using the email address you gave us.

If the issue persists, even if it's already approved, I suggest contacting our QuickBooks Online Support Team. They can look into this matter further and find the possible root cause. Here's how:

Go to Help (?), then click Search.
Select Contact Us.
Please enter your question and tap Continue.
Choose a way to connect with a live support agent: Ask the community, Have us call you, or Chat with us.

Ensure to reach them during their available hours when contacting our support so they can address your concerns promptly.

On the other hand, see this article for more information about handling roles and permissions in QBO: User roles and access rights in QuickBooks Online.

Keep me posted if you have any other questions or concerns about managing user roles in QuickBooks Online. I'll be around for you.

KWagner79 · ‎March 22, 2023

So I've been using QB Desktop Pro for years and I have had the same issue with the primary admin name not changing when it asks me to log into my Intuit account for 2 years. I submitted all the paperwork requested, and they changed it in a few places. BUT today I finally got Noel from QB Support to SOLVE this problem. It took us 2 days but here is the solution. . . press F2 when you have your QB file open and up ready to use. Then look on the right hand side under Intuit Account Information. If the primary admin email is incorrect and you still need to get it switched to the new primary admin, here is how you fix this problem. Close the F2 window that opened up. Then go to "Help" in the top of your QB screen (next to Window). Drop down to "Reset Intuit ID Settings". Type Yes in the open field and then hit "Reset". I've already done this so I can't do it again to tell you what to do now but I'm pretty sure you just delete the old email and then enter the one you want to be the new primary admin. Once you have saved it, go back and hit F2 again and see if the new primary admin name is now the correct email address. You may need to sign in to the Intuit account before it shows up. To do that got to "Company" at the top, drop down to My Company. Then in the top right corner click "Sign In". Use your Intuit account information not your QB log in information. If they are the same, then that's easier. That should fix it. Big thanks to Noel in support who finally got me a fix to this problem I've had the past few years that no one else could help me with.

Topics

Training

Community

Resources

Primary Admin showing wrong name in alerts