ProAdvisors Can't Travel

Hello there, Tom. I'll point you in the right direction to help reverify your ProAdvisor account to get through this situation.

Before anything else, know that it isn't the experience we want you to have when updating information in your ProAdvisor profile and when accessing it remotely.

We recommend contacting our Customer Care Team so they can process the re-verification on your behalf and proceed with the changes you made in your ProAdvisor profile. They can also provide other workarounds to help access your account when traveling remotely. We'll outline the steps to get you going:

1. Sign in to your QuickBooks Online account.
2. On the top right corner, click Help (?).
3. Select Contact Us, and give us a short description of your concern.
4. Click Continue.
5. Select Chat with us or Have us call you to get in touch with our Customer Care Team.

Please refer to this article for more information: Contact QuickBooks Online Accountant and ProAdvisor Support.

Furthermore, here's an article to help you manage existing and new clients inside the program: Manage clients in QuickBooks Online Accountant.

Don't hesitate to post here in the Community space if you require further assistance reverifying your ProAdvisor account. You can also comment below if you have any additional QuickBooks-related questions. We'll make sure to be around to lend a helping hand.

I have been trying since May to resolve this. I have spoken with and chatted with Intuit Support several times, with zero resolution.

And in June I was told my IP address had to be in the U.S. Now in August, I'm told it needs to be in my home state only. Never the same explanation, never the same direction, never someone who has authority to talk with who can do anything about it.

And just again today I was denied. No reason, just no. Where is the support? Where is a human being who can actually talk with me to resolve this?

Tom Murray, MBA,

Thank you for submitting the information and expressing interest in being published on the Find-a-ProAdvisor site. We appreciate the time you dedicated to your application.

After careful review, we have determined that Intuit is not going to approve publishing your profile on our site. All of the documentation you submitted with your application has been deleted

We do appreciate your interest in the site and wish you the best for your business.

Regards,

Intuit Customer Care

@TomMurray  It's just them trying to win a zero-sum game, as it were.

After all, just look at the staff on this forum.

If they accept competent ProAdvisors into the mix, how much more incompetent will their in-house support staff look by comparison?

QuickBooks has gone down hill drastically!

Its as if some crazy person who has never used QuickBooks or knows American Accounting Principles/Practices, is operating QuickBooks!

I refuse to reactive my Proadvisor account due to all the insanity I see with the future of QuickBooks...QuickBooks Online. 

Intuit would benefit from using people like us, ProAdvisors and end users that have used QuickBooks since 1992 as their beta testers.  Because their current strategy is failing miserably!

Good Luck!