Thanks for reaching out about the trouble you're having with viewing and entering invoice descriptions in QuickBooks Online Advanced, @tina105. I'm here to help you.
Many times, problems like these are connected to your web browser. That's why a good first step is to troubleshoot it. Your browser can impact how websites display information, including your invoices in QuickBooks.
To begin, open a private browsing session. This can help us figure out if the issue is related to your browser's settings or its cache. Here are the shortcuts to open a private session in different browsers:
- Microsoft Edge: Ctrl + Shift + N
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
If the problem doesn’t appear in incognito mode, then it's likely your regular browser's cached data or extensions might be causing the issue. To fix this, close your incognito window, go back to your usual browser and clear the cache, or try using another supported browser to see if the issue is specific to the browser.
If the problem persists after these steps, please reach out to our Live Support Team. They can offer more in-depth help through screen sharing session and find out exactly what’s going wrong.
Here's how:
- Sign in to your QuickBooks Online company.
- Click on Help (?).
- You can either use the Assistant tab to type your question or topic, or use the Search tab to find the Contact Us button by typing a keyword or topic.
Please know that for Plus, Essentials, and Simple Start subscribers, support is available Monday through Friday from 6 AM to 6 PM PT and on Saturday from 6 AM to 3 PM PT. Advanced subscribers can contact support at any time and on any day.
Since you’re having issues with invoice descriptions, I recommend reading the article Customize invoices, estimates, and sales receipts in QuickBooks Online. This guide can show you how to organize and manage your documents better. That way, your financial records will look and work just as you want them to.
Additionally, feel free to visit this resource for future reference: Receive and process payments. It gives clear tips on making payment processing better and easier while using the program.
I appreciate your patience and want to make sure everything gets resolved for you. If you have any more questions or need more help in managing your invoices, just let us know by replying below. Have a good one.
