Procare Integration problems

Welcome to the Community, @kkg1. We'll share details to help you get through this and fix integration between Procare and QuickBooks Online (QBO).

Upon checking your post, it's best to contact the Procare Customer Support Team and ask if they have conditions you need to comply with before integrating the product into QBO. This way, they can provide the necessary details and help you fix and address the integration issues you've experienced.

We also have a separate forum called the Intuit development page where you can develop your application and interact with the developers, product experts, and engineers about software, QuickBooks API concerns, Product integration, or developer license-related questions. We'll write down the steps to get you going:

1. In your browser, type this link: https://help.developer.intuit.com/s/
2. Sign in to your account, and then click API Docs & Tools.
3. Click Get Started.
4. Select Set up and start developing your app.
5. Follow the on-screen steps.

Moreover, you can check this page to help you ensure your data stays accurate inside QBO: Run reports in QuickBooks Online.

Thanks for dropping by here today, @kkg1. We look forward to having you here again if you need further assistance managing integrated applications inside QuickBooks. Keep safe, and have a good one.

I have this same question and we have already contacted Procare support and they tell us to contact Quickbooks Online.  This app is not helpful at all if you cannot map the Procare Preset to either the Products & Services, or an income account.  Very misleading...

I recognize the need to synch your QuickBooks Online (QBO) information with Procare, hello-zenpayment. Let me route you to the appropriate department so you can successfully integrate with them.

In QBO, the Intuit development page is designed to engage with developers regarding product integration. Therefore, I suggest reaching out to them for assistance with your concerns. They can provide the necessary details and help address any integration issues you've encountered.

To connect with our developer, here's how:

1. Visit the Intuit Developers support page.
2. Choose between OAuth 2.0 or QuickBooks Online.
3. Select Ask a Question, then click Sign in or Create Account if prompted.
4. Type your concern in the box, then click Post a question.

Additionally, you can visit this article to Run reports in QuickBooks Online to ensure your data stays intact.

I'm just one post away if you need further assistance with integration-related concerns in QBO, hello-zenpayment. Stay safe!

I have the same problem and contacted the QBO developers months ago - nothing has changed.  Hopefully if more people request better integration it will become a priority.

I can see the urgency of your concern, @Zenpay.

I want to assist you here promptly. However, I have seen that you've posted the same question twice, which my colleague has already answered.

If you haven't checked it yet, please refer to this link: Re: Procare Software integration questions....

If you have further questions, please post them there so we can streamline the process. Keep safe, and See you in that thread.

I am having the same issue with not being able to map the revenue from Procare to the correct income accounts in QBO. The link in your response (Re: Procare Software integration questions....) does not work. I haven't been able to find any way to fix this issue. Please advise. 

Thank you 

I appreciate you joining this thread, Balacct. To map your information correctly in QuickBooks Online (QBO), I recommend reaching out to Procare's customer support. They can guide you properly and help resolve this issue. Let me walk you through in fixing the synced transactions.  

Regarding the synced transactions, you can manually assign them to the correct accounts in your Chart of accounts.

Here's how:

1. On your QBO account, go to Transactions.
2. Select Chart of accounts.
3. Locate the account that has incorrect transactions.
4. Once found, click View register. Then, double click the transaction.
5. Change the account to the correct one.
6. Once done, select Save.

Furthermore, once everything is set after integrating, you can configure your account to start fresh as you run your business in QuickBooks.

Maximize the efficiency of your transactions by collaborating with our QuickBooks Live Expert Assisted team. They're veterans in the field, known for smoothing out financial operations and offering insights tailored to your business. One-click connects you to a more prosperous financial path.

Additionally, you can generate basic reports to ensure your data remains accurate within QuickBooks.

If you have any more questions or if there's anything else I can assist you with regarding app integrations, please don’t hesitate to reach out. I'm genuinely here to support you and ensure you have everything you need for a smooth experience.

Did you ever get a response or rectify the issue you had? I am a customer of Procare and QBO and have a similar issue. It would be super helpful to know who and how helped you. Thank you! 

We appreciate your diligence in seeking a solution, Natmo.

The integration between QuickBooks Online and Procare is managed directly by Procare, as QuickBooks relies on their systems for this connection.

If you have followed all the troubleshooting steps mentioned in this thread and are still facing issues, the best course of action is to contact Procare's support team for further assistance. They have the tools to investigate the issue further and address integration-specific concerns.

If you have any further questions or require additional assistance, please add a comment below. We are here to help.