product and services are gone

Try opening your QBO account on any private/incognito browser.

I know that it's essential to view all your products and services in QuickBooks Online (QBO). Let me connect you with the appropriate support team to proceed with the next steps and gather more information about the missing products and services, Wendy.

Given that all your products and services are gone, I recommend contacting our Live Support Team during their support hours. They have the tools to securely access your account, conduct further investigation, and provide a tailored solution. Here's how to reach them:

1. Sign in to your QBO company.
2. Click Help.
3. Select the Search tab and enter a keyword related to your concern.
4. Hit the Contact Us button.
5. Choose a way to connect.

Additionally, I'll share this resource to guide you in modifying the item types for your products and services: Change product and service item types in QuickBooks Online.

If you have other questions about managing products and services in QBO, feel free to comment below. The Community team is always here to assist you.

I called and I was told that your development team is working on it.  it has been 2 days since i called and I still have not heard anything back.