Pull down selection

Hello, @claytonb3. Thank you for reaching out to us. We acknowledge the challenges you've encountered while entering journal entries and selecting a pull-down option in QuickBooks Desktop (QBDT). Rest assured, we are committed to assisting you in resolving this matter promptly.

Before we do any steps, let's ensure you have the latest updates for QuickBooks Desktop. The patches will help resolve common issues within the program. 

Here's how:

1. Go to the Help menu and select Update QuickBooks Desktop.
2. Proceed to the Update Now tab.
3. Check the Reset Update.
4. Click Get Updates.

After updating, close QuickBooks and run it as an admin (right-clicking the QuickBooks icon on the desktop and selecting Run as administrator).

If the crashing persists, here's the link you can check to fix issues due to the damaged file: Verify and Rebuild Data in QuickBooks Desktop.

If you need help with what report you need to run, you can check this article: Understand reports.

Feel free to keep us updated below if you have any other product concerns or require further assistance in troubleshooting unexpected issues within the program. Never hesitate to share them here in the Community. We're always here and ready to help with your inquiries. Have a great day ahead!

Thanks for the response, but I'm confused.  I did follow your suggested step to make sure there are no software updates, and QB tells me I'm up-to-date.  But the system is not crashing.  See the screenshot attached below.  If I'm making multiple entries using the selected account - insurance expense - even though that selection is highlighted, I can no longer just simply hit enter.  I have to scroll to that line, and select it.  Hitting "enter" used to work - it no longer does - and it's frustrating and a waste of time to have to re-select that account each time.

We appreciate you for coming back here in the thread, @claytonb3. Let me route you to the support that can assist you further in fixing your concern. 

Thank you for taking the time to consider following my colleague's resolution. To give you another way to fix this, we recommend contacting our support team for additional assistance. They will provide the necessary solutions to resolve any issues you may be experiencing. Let me show you how to contact our support team:

1. In your QBDT, go to Help and click QuickBooks Help. 
2. Select Contact Us. 
3. Enter a small information about your concern and choose Continue.
4. Use your Intuit account, then Continue and Continue with my account. 
5. Enter the single-user code that we emailed to you, then click Continue. 
6. Decide between Chat with us or Have us call you. 

Moreover, refer to this link as your guide in further managing journal entries inside QBDT: Create a journal entry in QuickBooks Desktop for Windows or Mac.

For more queries about any QBDT-related concerns, hit the Reply button below. We're here to assist you. Have a good one.