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A
abcembroidery
May 20, 2024
Question

Purchase Order Data

  • May 20, 2024
  • 1 reply
  • 2 views

In QB online, after recent changes, when I open a PO to input pricing in the rate column, the amount entered disappears upon hitting return, tab or anything. It will not keep my data so I can see the total and create a bill.

Is this issue due to the latest updates? Anyone  know a work around or solution?

1 reply

S
Sherrie_FQuickBooks Team
QuickBooks Team
May 20, 2024

I appreciate you for adding more details to your post, @abcembroidery.

 

When opening a purchase order in QuickBooks Online (QBO), the amount should appear in the PO after you input the pricing in the rate column. With this, let's ensure to save the details of the PO you've made in your account.

 

However, if the total amount still doesn't show the on your end, let's check if it's a browser-related issue. We can try logging in to your QBO account using a private browser as it ignores websites from using cookies and doesn’t record any historical data. You can use these shortcut keys on your keyboard to access incognito mode:

 

  • Safari: Control + Option + P
  • Google Chrome: Press Ctrl + Shift + N
  • Firefox or Internet Explorer: Ctrl + Shift + P

 

If this works, it means that you need to clear the browser's cache so the system can start fresh. If you get the same result, I recommend switching to a different supported browser.

 

Furthermore, here's an article you can browse just in case you need assistance creating single and importing multiple sales receipts in QuickBooks Online: Create sales receipts in QuickBooks Online. 

 

 You can let me know once it works. Feel free to post here again if you have any additional questions related to the program. I've got you covered, and I'll get back to you. Take care.

A
abcembroideryAuthor
May 20, 2024

I have used both Safari and Chrome on a Mac, and tried incognito/private browsing in each, all to no avail. The PO page will allow me to update the QTY, and the AMOUNT columns, but the RATE column will not keep my input. This makes updating a PO for the QTY x RATE = AMOUNT very cumbersome. 

K
KimberlySModerator
Moderator
May 20, 2024

I can see how the issue regarding the inability to modify the rate within the purchase order affects your business productivity, @abcembroidery. I'm here to ensure you reach the appropriate support to fix your concern.

 

Since updating the rate from your purchase order is unavailable even after performing some troubleshooting steps, I recommend contacting our Customer Support Team to help you sort this out. They can examine this matter thoroughly and provide the most appropriate resolution with their tools and expertise. They will also provide relevant suggestions if necessary.

 

Here's how:

 

  1. Sign in to your QBO account.
  2. Select Help (?) and go to the Search tab.
  3. Choose Contact Us to connect with an expert.
  4. Either pick Start a chat or Get a callback.

 

In addition, please be mindful of their support hours to reach them accordingly at your most convenient time.

 

Moreover, you might want to scan this material for guidance on adding your purchase order as a line item to vendor transactions to keep your record accurate: Add purchase orders to expenses, bills, or checks in QuickBooks.

 

If you have further questions when modifying a purchase order or other related concerns in QuickBooks Online, you can get back to us in this forum. We'll be around to help.

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