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Debbie429
Level 1

QB 2019 for Mac Desktop Problem with Editing an Estimate Template

I created invoices and estimate templates. Today, I tried to revise an estimate with a new photo and it keeps crashing. I tried to create a new estimate and edit it and it kept crashing. HELP!!!!!

5 Comments 5
AldrinS
QuickBooks Team

QB 2019 for Mac Desktop Problem with Editing an Estimate Template

Greetings, Debbie429.

 

I have some insight that will help you stay informed on this estimate template issue.

 

We have received similar reports about this issue. Rest assured, our engineers have started conducting an investigation on this matter to figure out the cause and quickly come up with a solution.

 

While we don't have any workarounds in the meantime, I highly encourage getting in touch with our Customer Care Team to make sure you've been added to the affected users' notification list:

 

Contact QuickBooks Support

  1. Click the link to head to the Official Intuit Contact page.
  2. Select QuickBooks Mac Desktop.
  3. Choose Using QuickBooks for Mac.
  4. In section 2, Here's how to connect with a QuickBooks expert, click Get Phone Number.
  5. Once you're speaking with an agent, the reference number you can use to locate the Templates ticket is: INV-25004

By doing this, you'll be signed up for scheduled email updates on the Engineering Team's progress towards a solution.

 

Please let me know if there's anything else you need, I want to make sure you're taken care of. Thanks for reaching out, wishing you and your business the best.

Bruuske
Level 3

QB 2019 for Mac Desktop Problem with Editing an Estimate Template

Hi Debbie429

 

Is this the error you're getting when you try to edit an estimates template? I'm getting this error when trying to edit an invoice template I'm wondering if the issue is with launching Layout Designer on QB for Mac 2019.Screen Shot 2019-01-22 at 5.18.03 PM.png

JenoP
Moderator

QB 2019 for Mac Desktop Problem with Editing an Estimate Template

Hi there, Bruuske.

 

We received a couple of cases with the same error message when editing templates in QuickBooks for Mac. Our engineers are already taking a look at the issue to resolve it as soon as possible.

 

In the meantime, please contact our phone support for QB Mac so they can add you to our notification list. We'll let you know via email once the issue is resolved. Here's how: 

 

  1. Open this link: https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Desktop for Mac
  3. Click Using QuickBooks for Mac.
  4. Click Get Phone Number

Thanks for your patience while we're working on this one.

Bruuske
Level 3

QB 2019 for Mac Desktop Problem with Editing an Estimate Template

Thanks JenoP

 

I called Customer Support and got added to the list. I'm hoping for a quick resolution to that issue as I'd like to finish my first custom invoices so I can get those out.

 

It sounds like the issue may be limited to those of us running Mac OS 10.14.2.

 

Chris

IntuitBrooks
Level 9

QB 2019 for Mac Desktop Problem with Editing an Estimate Template

We are aware of this happening in QuickBooks Mac 2016 and 2019.  If it is happening to you in an older version please let me know here.

 

We hope to have an update very soon that will show up when you run QuickBooks->Check For Updates.

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