QB Connector App / Shopify Connector App Not Syncing Purchases and Sales with Shopify

See QB web app pic below

Let's make sure we can fix your QuickBooks Connector app issue, BWJ1300.

Technically, you can sync the QuickBooks connector to Shopify without any issues. If you're having issues with the integration, there are a few possible reasons why this is happening. 

• Ensure that your Windows operating system is up to date.
  
• Update the QuickBooks Desktop app to the latest release
• Restart your computer.

However, if you're still experiencing the same, you really need to contact the Shopify Support Team so they can check if there are issues or known bugs on their side. Since QuickBooks only receives data from Shopify, we don't have control over it.

Additionally, learn how you can customize the data, and add or delete columns to get the right data for your business needs. Go through this article for more details: Customize Reports In QuickBooks Desktop. 

Reply with a comment below if you have any questions about QuickBooks Connector and Shopify. I'll be one post away if you need assistance. 

@BWJ1300 

You can use a 3rd party connector to isolate the problem.

I am having the same problem.  I have Quickbooks Pro.  Additionally, the sync is very slow.  I also selected detail as opposed to summary.  I don't know how to change it.  My item list now has duplicates of the same item with a 12 digit number as part of the name.  The number self populates.  The same thing is happening to my vendors and customers.  Quicbooks is now a mess!  I am getting no help from Shopify or Quickbooks.  I can't do bank deposits, credit card deposits are going into the bank but nothing in Quickbooks to reconcile.  I need help!

@kikiobf 

the sync is very slow

Do you have a specific connector? Try using another connector to compare the performance.

I use the same one that BWJ1300 uses.  The one that was recommended by Shopify and Quickbooks for the migration from Quickbooks POS to Shopify.

@BWJ1300 Are you making any progress?  Is there anyone out there that is having success?  I am looking at other POS options.  Also, trying to find someone that i can hire to help with this nightmare.  I need my POS information to sync with Quickbooks desktop!

Have you gotten a fix yet?  We are doing the same thing and are on week 6 of nothing transferring.  I have been unable to post payments, see purchases, pay invoices etc. and its beyond frustrating.  We have been working with support and have even changed to summary mode but the only thing that seems to transfer is each inventory item in duplicate that I don't need.  I am at a loss and no one at Shopify seems to understand that I can't run my business.  The ONLY reason we went with them was the integration from QBPOS.

I have not been successful with Shopify QB web connector.  I bought Cartspan.  It is not the perfect solution but it is working ok.  It only brings over the orders.  It has created a lot more work for me in Quickbooks.  I am going to have to use it until Shopify gets things working.  If anyone has another solution that works like QB and QBPOS I would love to hear about it.

No. Shopify could never solve the problem, nothing they told me to do would fix the issue and they left us hanging trying to figure out how to input sales, keep track of taxable and non taxable income, and deal with sales tax. Its been a nightmare and I refuse to continue to deal with any company that has that horrible of tech support. We are now in the process of switching to Litespeed POS. I will definately post back on how that integration goes. The biggest issue i have run into so far with switching to them, is that their unique locator for customers and vendor integration is the email address. So, if you dont have a lot of customer emails, the ones you dont have will be duplicated in QB. And you cant delete customers with prior sales out of quick books without changing prior years numbers. So, We imported all our products, vendors and customers into our litespeed, then are building a blank new QB company accounting file to import everything from that into. Once we make sure those two integrate properly and talk to each other, then we will update all the chart of account balances and continue on as our new bookeeping file. As I said, I will keep others posted on how it goes here. Maybe our agony with shopify can save others from the future hardship. So far I can say, Litespeed is way more user friendly for brick and mortor than shopify. Shopify platform has so many issues not even related to their lack of customer service and integration issues. Its just doesnt work well for anything but online as I see. And if you have service or non-taxable sales good luck getting that info out of it in a report if it wont integrate.

Thank you. I have already been through that solution several times with no avail. QB tech support is awesome, but this is some issue with shopify and they are not solving it. I cant even get them to let me speak to a tier 2 tech support. They dont have glance or any other option to look at what is going with my specific situation. They tell me to send them log files so they can resolve it, then never get back to me with a solution. 

I will be curious to hear how you do with Litespeed.  That is the other option that I am looking at.  Good to know about Customers.  You can merge customers in Quickbooks if that helps.  This is a total nightmare.  I am just happy this is my slow season.

Does anyone have a solution?  We are 2 months in and I can’t connect to Qb ent at all except for customers and products.  How about the financial part?   Help plesse

We're glad you've posted here in our Community forum, @farmgoy. We understand how frustrating it can be when QuickBooks Connector issues are delayed and how it can impact your business operations. We want to assure you that we're here to help and committed to ensuring you don't experience any inconvenience.

Our top priority is to help you resolve your problem. Would you mind sharing if you're having difficulties with the connector app or getting errors when syncing to Shopify? We'd also like to know more details about the financial part you're referring to. We'll greatly appreciate any additional information or screenshots that help us provide accurate information and resolutions.

Additionally, learn how to customize the data and add or delete columns to get the correct data for your business needs. Go through this article for more details: Customize Reports In QuickBooks Desktop.

I'm looking forward to helping you in the future. Reply with a comment below if you have queries about QuickBooks Connector and Shopify. I'll be one post away if you need assistance. Have a nice day!

We have the same issues.  Did you get any resolution? [email address removed]

We did fix this , we original did it in detail mode, and it was way to much data, when we switched to summary mode, and ran it, it worked fine.  Now a couple months later we switched back to detail(full) and it works great.

Get the support on bottom click the support tab and fill out form, the helped big time.

Hope that helps,

Peter

Good to know. Its about a year and a half late though. We switched to lightspeed and it worked great from the gitgo! Tech support is good too.