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Level 1

QB Crashing with aligning 1099 forms

Good morning,


I am printing 1099 forms for clients and the alignment is off.  Every time I adjust the alignment and click to print, the program crashes.  Is anyone else dealing with this issue and if so any ideas on a fix?


Thanks!!  Happy January  :)

3 Comments 3
QuickBooks Team

QB Crashing with aligning 1099 forms

Allow me to share some information on what to do when QuickBooks crashes, @acctdept.


May I know if you're getting a specific error code or message when your company files crash? Any information you can supply will assist us in narrowing down our options.


There are a few possible reasons for the unexpected behavior or performance issues with QuickBooks Desktop. Here are some:

  • QuickBooks is not updated.
  • The program does not meet the minimum system requirements.
  • Damaged or missing QBWUSER.INI file.
  • Corruption on your hard drive.
  • Damaged program files or QuickBooks Desktop installation.
  • Damaged Windows operating system.


To get around this, let's use the QuickBooks Diagnostic Tool to find and solve the problem automatically.


Here's how:


  1. Download the QuickBooks Install DiagnosticTool.
  2. Save the file to your local Desktop.
  3. Close any open programs and run the QBInstall Tool.
  4. Reboot the computer after running the tool to ensure the components are updated.


Once done, try printing 1099 forms again and see if it works this time. However, if you're getting the same issue, I'd recommend following the remaining solution in this article: QuickBooks Desktop won't open, has stopped working, or not responding.


For errors in QuickBooks Desktop, check this article for tips: Unrecoverable error in QuickBooks Desktop. You'll find several related links to articles on how you can resolve this issue on your end. 


Let me know if you have additional questions in resolving QuickBooks crashing issues. I'm always here to help.

Level 2

QB Crashing with aligning 1099 forms

Same problem here. If I try and print or preview a 1099 form QB crashes. I wonder if a font is missing? Can anyone tell me which font 1099s use?

Candice C
QuickBooks Team

QB Crashing with aligning 1099 forms

Hey there, @rayc325


It's great to see you chiming in on this thread. Let me share some insight and some troubleshooting steps that may help. 


We're unable to tell you which font to use. However, you can try four solutions that can help you out: 


  • Solution 1: Run the QuickBooks Print & Print Repair Tool from the QuickBooks Tool Hub

  • Solution 2: Reset your temp folder permissions

  • Solution 3: Check to see if the reconcile window is off of the screen

  • Solution 4: Test, reinstall, and adjust permissions for XPS Document Writer (for users who use Windows but not Terminal Services)


Review this article for more details and steps on how to complete these solutions: Troubleshoot PDF and Print problems with QuickBooks Desktop


I hope this helps resolve the problem. I'm only a comment away if you have any other questions or concerns. Best wishes! 

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