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MichelleDig
Level 1

QB Desktop Closing Out

For the last couple days I've been having issues when trying to open 2020 or 2021 Desktop Files - either it will start to open, get to the home page and then just completely close out or if I'm in File Explorer it won't open QB at all and will completely kick me out of the file folder I'm in. Happening with multiple clients and files.

 

Anyone else experiencing this or have any suggestions? I'm dead in the water...

3 Comments 3
BigRedConsulting
Community Champion

QB Desktop Closing Out

Yes, it's a common problem with the latest releases of several of the current QB versions.

 

See QuickBooks Desktop 2022 - Crashes 

GebelAlainaM
QuickBooks Team

QB Desktop Closing Out

Thank you for raising this concern here in the Community, @MichelleDig. I'm here to help you get this sorted out.

 

We currently have an ongoing investigation into why you're Desktop company file stops working. Rest assured that our engineers are currently working on it. We appreciate your patience as we investigate this further.

 

I'd also recommend contacting our technical support team so that they can add you to the lists of the affected users, and you'll get notified via email of any updates. Here's how:

 

  1. At the top menu bar, click Help, then select QuickBooks Desktop Help.
  2. Select Contact us and then enter your concern and Continue.
  3. Then choose either to Message an Agent or Talk to a Specialist.

Please refer to this article for QuickBooks support hours: Contact QuickBooks Desktop Support.

 

You may check the following articles for additional references:

 

 

If you have any other concerns related to QuickBooks, feel free to post a reply. The Community is always here to serve you. Enjoy the rest of the day!

Fiat Lux - ASIA
Level 15

QB Desktop Closing Out

@MichelleDig 

Which Windows OS do you run? Win 10 Pro?

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