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gmerriam64
Level 1

QB Desktop Enterprise marketing

 

I keep getting a marketing pop-up for QB Desktop Enterprise and it gives you two choices - Maybe Later and Find Out More.  But nothing happens when you click on Maybe Later.  And there's no X so you can't get it off your screen unless you log out completely then log back in.  Super annoying.  Anyone else having this issue or have a resolution?

 

5 Comments 5
FishingForAnswers
Level 10

QB Desktop Enterprise marketing

@gmerriam64  It seems to be happening across all Desktop products.

 

Aside from relogging, it will eventually accept Maybe Later; could be 10 minutes, could be hours.

 

That's pretty much it, as far as I can tell. At this point, I'd consider paying $100 just to be able to remove the Discovery Hub from my installation entirely.

GebelAlainaM
QuickBooks Team

QB Desktop Enterprise marketing

I understand that we don't want interruptions while navigating the software, gmerriam64. We can turn off the pop-up messages for products and services in the Preferences section. I'll provide the steps below.

 

  1. Go to the Edit menu and choose Preferences.
  2. Select the General menu.
  3. From the My Preferences tab, click the Turn off pop-up messages for products and services box.
  4. Click OK.


Once done, restart QuickBooks for this change to take effect.

 

Additionally, I recommend visiting the page linked in this article to keep updated with the latest news, features, and product upgrades through our blog: The QuickBooks Blog.

 

Furthermore, please visit this article for answers to frequently asked questions about QuickBooks Desktop, including how to manage reports, banking, and account management, in this helpful article: Get help with QuickBooks Desktop.

 

We're all ears if you need further assistance managing pop-ups or have other QuickBooks-related queries. Just let us know in this post, and we'll be ready to provide additional help.

SoFrustratedUgh
Active Member

QB Desktop Enterprise marketing

Clicking turn off Pop up messages in Settings does not stop the pop ups from Discovery Hub. They continue to pop up and half the time you are unable to close them. They cover up the left half of the screen and the only way to get rid of it is to close out of quckbooks all together and restart. Having to do that 12 times a day is ridiculous. 

SoFrustratedUgh
Active Member

QB Desktop Enterprise marketing

This solution does not work 

KayePe
QuickBooks Team

QB Desktop Enterprise marketing

It sounds like those pop-ups are getting in the way of your workflow. Let me help you with this.

 

Your efforts to keep everything smooth don’t go unnoticed, and I value your dedication during this experience. In the meantime, you can have feedback directly to our development team. Sharing details about your experience with the pop-ups and your expectations can be very influential. The development team takes user feedback seriously, and it could lead to a more permanent fix. Here’s how you can send that message:

 

  1. Go to Help.
  2. Choose Send Feedback Online.
  3. Select Product Suggestion. A pop-up will appear.
  4. Enter your feedback.
  5. Click Send Feedback.

 

If you also need a guide on managing your QuickBooks Desktop account in the future, check out this resource. It provides helpful insights on utilizing the Customer Account Maintenance Portal (CAMPs): Manage your QuickBooks Desktop subscriptions and services.

 

You can revisit this thread if you still have concerns about the pop-ups or any other QBDT matter. I'm here to assist you every step of the way.

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