QB error "Working, Searching the List"

I recognize your frustration regarding this error message that pops up when you try to do any function in the Customer Center or create invoices. And I know how this situation impacts your business using QuickBooks Desktop, @cmpd. Let me share some knowledge to help you.

This message comes up when you try to do anything in the customer center or pay bills. It happens when you have multiple people using your account. Your network is slow. That's why you get this kind of error message.

I like to clarify if your account is multi-user, and if so, I highly suggest contacting your IT personnel to check on your details and network connection. You can also use our QuickBooks Tools Hub to make a difference and settle common errors. For the best experience, employ Tool Hub on Windows 10, 64-bit.  

Here's how:

1. First Close QuickBooks.
2. Download the most recent version of QuickBooks Tool Hub. 
3. Save the file somewhere you can easily find it. Then click the Home tab. Then open the file you downloaded.
4. Follow the on-screen steps to install and agree to the terms and conditions. And double click the icon on your Windows desktop to open the tool hub, once it finishes installing.

To learn how to get different QuickBooks Desktop tools to help fix problems and errors: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

Furthermore, to learn the different ways you can track customer transactions and receive payments for an invoice in QuickBooks Desktop:

• Get started with customer transaction workflows in QuickBooks Desktop
• Record an invoice payment

If there’s anything else I can help to fix your concern when trying to create invoices or do any function in the Customer Center. Just comment below, I will be here for you. 

Hi,

I had replied the other day to let you know we are not using the multi-user interface.   I downloaded the Tool Hub and it couldn't find anything.

Any other suggestions?  It's now showing the message even when we open Quickbooks.

Thanks,

Camille

I appreciate your for performing the troubleshooting steps to fix the issue, Camille.

I recognize the importance of being able to do any function in the Customer Center or Invoices in QuickBooks Desktop (QBDT). Since it persists, I suggest contacting our support team to further check. They have the necessary tools to check your account and initiate a screen-sharing session to investigate this issue. Here's how you can reach them:

1. Click the Help menu.
2. Select QuickBooks Desktop Help/Contact Us.
3. Enter a brief description of your concern, and select Continue.
4. Sign in to your Intuit Account, and select continue.
5. Select chat with us or Have us call you.

For reference, check this article: Contact QBDT support.

In addition, check this article to guide you in receiving invoice payments: Receive an invoice payment

Your patience on the matter is well appreciated.  If you have any other concerns about the error or invoice, drop a comment below, and I will answer them in any possible way.