QB Mac desktop 2024

Hi there, Kevin. 

I'm here to help troubleshoot the issue you're experiencing with updating your company file in QuickBooks Desktop (QBDT) Mac 2024. 

To provide better assistance, may I know which previous version of QBDT Mac you used to create a backup of your company file?

The rebuild function in QBDT Mac serves the purpose of repairing any data damage or corruption detected in a company file, which doesn't typically reduce its file size. It's possible that the program encountered unexpected behavior that caused the file to become corrupted while restoring it. I recommend running the rebuild function at least three times. If the issue persists, try loading a fresh copy of the company file.

If the problem still persists, I'd encourage contacting our Support Team. Rest assured that they have the necessary tools to help you resolve the issue updating your company file. Here's how: 

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Help.
   
3. Select Contact Us.
   
4. Give a brief description of your issue, then select Continue.
5. Sign in to your Intuit account and select Continue and then Continue with my account.
   • If you don't already have an account, make sure to Create a new account.
6. We'll email you a single use code. Enter your code and select Continue.
   • If you have more than one account, select the account you want to use and then Continue.
7. Select to chat with us or Have us call you.

Once the issue is resolved, here's an article that you can check for updates on QBDT Mac 2024: What's new in QuickBooks Mac Plus 2024. 

If you have any updates on the issue of restoring your company file, feel free to let us know in the QuickBooks Community. We will do our best to assist you.

@kevinloeffleratfreshfare 

Which QB Desktop year version did you use before 2024? Can you still open your company file on it without any issue?

QBDT2022.

I can successfully load a fresh back up that allows me to work, close out and reload later. Only after I run the verify and rebuild function do I encounter the critical failure that renders that file version corrupt and not recoverable. I have created an export for windows to provide to my accountant, but I cannot verify that the integrity issues AB warned me about are real. At this point I need to provide them some data. I will follow up with support on Monday. I was hoping that they were working over the weekend.

Thank you

Kevin