QB Online support is terrible and just quits the conversation when they fail

The Support team is immune to any complaints. Why don't you switching to QB Desktop?

I understand how you feel, @Tezz3404.

I'll take note of your experience with the support representative to the concerned team, so you don't have to experience such difficulties again. Your satisfaction is important to us, and we'll do everything we can to make things right.

Please know that you can also post your concern here on our QuickBooks Community website.

I've also added this article where you can find helpful articles, video tutorials, and more on managing your QuickBooks account: Learn QuickBooks.

Keep me posted if you need more help with navigating your QuickBooks account. The Community is always here to assist you.

@Tezz3404Re: QB Online support is terrible and just quits the conversation when they fail

Yes, this happens all the time and has been reported here many times. Intuit doesn't care, or they'd fix it.

Reps do this when they aren't able to help. Support is in the Philippines and, maybe, India. These are both cultures where saving face is of the utmost importance. More important by far than being polite and letting you know that they don't know how to help you.

They won't escalate the issue to an expert, or even ask an expert for help, which would entail admitting they don't know the answer. Their only recourse is to pretend that you got disconnected. The same thing happens with phone support, where they'll say they're going to put you on hold but then "accidentally" hang up on you.