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Level 1

QB POS 2018 Held Receipts

We loaded QB POS 2018 recently and for some weird reason it keeps putting sales into Held Receipts even though our clerks are not choosing that. Today there were at least 3 in there that had nothing showing as sales but it just randomly moved it there while the clerk was actually watching. Is anyone else having this issue? Is there a way to just turn off this option? We don't really need it. Thanks for your help.

2 Comments
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Moderator

QB POS 2018 Held Receipts

Hello Brendaz23,

 

Thank you for posting in the Community. I'm here to help figure out why sales are moving into Held Receipts.

 

We'll need to recreate your sales transactions to determine where the problem came from. Before doing anything, let's start with creating a backup file to prevent data loss.

 

Here's how:

  1. Click the File tab at the top.
  2. Select Back Up Data.
  3. Choose a backup location.
  4. Click Backup.
  5. Click Finish.

For more information about creating and restoring a backup, please visit this article:

 

Create or restore backup files in QuickBooks Desktop Point of Sale.

 

Once done, you can now recreate the sales transactions and see if it still happens. If the problem continues, we'll need to proceed with repairing your QuickBooks Point of Sale.

 

If all fails, I recommend you give us a call. Our Phone Support Specialists will need to perform further troubleshooting to isolate the cause of the issue.

 

You can reach them through this article (scroll down to Intuit Point of Sale):

 

https://community.intuit.com/browse/payments-contact-us.

 

Should you have questions concerning your Point of Sale, please let me know. I'll be around for you.

Highlighted
Level 4

QB POS 2018 Held Receipts

There is not a way to turn off Held Reciepts.

Typically, you will see them auto-held if the employee rings up an item,

 Then changes to the items list to look up something, then opens a new Make a Sale to continue.

The first thing I would do is go under Windows on the top menu, then Close All to make sure you do not have something hanging around.

When they are ringing up, if they flip to the items list, they can use the Window tab to go back to the existing receipt instead of hitting Make a Sale again.

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